Mackenzie Embry
Burlington
Summary
Over twenty years in the work force has given me a wealth of comprehensive knowledge and experience with community members ranging from restaurant work, insurance sales, office management, massage therapy and community based services for children and teens.
I am a detail-oriented professional experienced in team leadership based upon empathy, trust and effective communication. I feel that the only way to truly do a job well is to do it with diligence and integrity. I accept any challenge as an opportunity to learn and grow.
I seek employment with a program that maintains a focus on the general well being and professional growth of their employees. More importantly, I want to spend my time serving members of my community in any way that promotes positivity and integration.
My patient nature and solutions-oriented mindset will be an asset to any team or work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavior Interventionist - Community Based
Howard Center
12.2023 - 12.2024
- Provided 1:1 community-based support and guidance to individuals ages 4-22
- Provided transportation for clients (from home and/or school) to attend planned program activities
- Assisted in developing programs and activities focused on goals directed towards emotional regulation and independent living skills
- Adhered to the commitment of community inclusion, self-determination, and individualized growth for people with developmental disabilities and/or emotional disturbance
- Provided a broad spectrum of services to educate individuals on day to day living skills while out in the community
- Developed and initiated skill-building activities for clients to assist in emotional regulation
- Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved
- Promoted positive behavior change for clients through consistent support and positive feedback
- Evaluated progress regularly, adjusting intervention plans as needed to ensure continuous improvement in client's treatment plan
- Maintained records of ongoing assessments and documentation of client updates
General Manager
Leunig's Bistro
05.2022 - Current
- Applied critical thinking and problem solving skills in a fast paced, high pressure, time sensitive environment
- Supervised daily operations of restaurant and staff members
- Met safety and security standards by overseeing preventative maintenance and repairs
- Recruited team members to maintain adequate staffing levels
- Coordinated staff training sessions to ensure compliance with company policies and procedures
- Generated schedule for employees, keeping labor cost below target range
- Assessed team member performance leading to promotions or terminations as necessary
- Created an environment of open communication
- Built and maintained relationships with vendors/suppliers
- Responded to guest emails/voicemails daily to ensure recurring patronage
Manager and Bartender
Vermont Pub and Brewery
06.2017 - 09.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team
- Trained and mentored new employees to maximize team performance
- Improved overall team performance by effectively delegating tasks and providing clear instructions
- Kept employees operating productively and working on task to meet business and customer needs
- Promoted a positive work environment through open communication and constructive feedback
Education
1800 Hour Certification - Massage Therapy
Cortiva Institute
Hoboken, NJ08-2014
GED -
Jefferson State Community College
Birmingham, Alabama01-2004
Skills
- Emotional Intelligence
- Conflict Resolution
- Interpersonal Communication
- Problem Solving
- Crisis Intervention
- Change Implementation
- Multitasking
- Time Management
- Clinical Data Entry
- Scheduling
- Employee Recruiting, Hiring, and Retention
- Operations Management
- Versed in G Suite, Office, Credible, and Scheduling/Staff Management Software
- Administrative Skills
- CPR/First Aid Certified 2024-2026
Certification
Joshua Olson
Howard Center
Living Skills Supervisor, ARCh Program
(802) 355-7249
jolson@howardcenter.org
Lauren Greer
UVM Medical Center
Patient Access Specialist
(860) 237-1750
laureng@gmail.com
Michael Chamness
U.S. Committee Refugees/Immigrants
Development Associate
(602) 339-6607
mchamness@uscrimail.org
Timeline
Behavior Interventionist - Community Based
Howard Center
12.2023 - 12.2024
General Manager
Leunig's Bistro
05.2022 - Current
Manager and Bartender
Vermont Pub and Brewery
06.2017 - 09.2022
Joshua Olson
Howard Center
Living Skills Supervisor, ARCh Program
(802) 355-7249
jolson@howardcenter.org
Lauren Greer
UVM Medical Center
Patient Access Specialist
(860) 237-1750
laureng@gmail.com
Michael Chamness
U.S. Committee Refugees/Immigrants
Development Associate
(602) 339-6607
mchamness@uscrimail.org
1800 Hour Certification - Massage Therapy
Cortiva Institute
GED -
Jefferson State Community College
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