Mackenzie Emrich
Fort Pierce
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in [Desired Position] role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server & Bartenter
Tommy Bahama Restaurant & Bar
01.2022 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Cheddars Stratch Kitchen
10.2020 - 12.2021
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
TooJay's Restaurant And Deli
02.2020 - 10.2021
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server & Bartender
Islander Resort
09.2017 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Coral Shores High School
Islamorada, FL05-2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- High volume dining
- Team collaboration
Certification
- ServSafe Food Handler's Certification
- Cosmetology License - [State] Board of Cosmetology.
Timeline
Server & Bartenter
Tommy Bahama Restaurant & Bar
01.2022 - 10.2024
Server
Cheddars Stratch Kitchen
10.2020 - 12.2021
Server
TooJay's Restaurant And Deli
02.2020 - 10.2021
Server & Bartender
Islander Resort
09.2017 - 05.2019
- ServSafe Food Handler's Certification
- Cosmetology License - [State] Board of Cosmetology.
High School Diploma -
Coral Shores High School
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