Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Esarey

Ocala,FL

Summary

I am a knowledgeable, ever-changing, and dedicated customer service professional with extensive experience in the vet medicine industry. I am a true team player with an outgoing, positive personality and proven skills in establishing rapport with clients. My biggest goal going into every day, is to maintain and always improve client satisfaction and contribute to company success. I am proficient in time management, typing, quality, speed and overall client and customer happiness. I have a big passion for developing relationships, client care, pet health, and educating clients on the benefits of each and every part of vet medicine.

Mackenzie Esarey

352-456-1140

kenzie.esarey@gmail.com

Overview

7
7
years of professional experience

Work History

Client Service Representative

Town & Country Animal Hospital
Ocala, Florida
05.2019 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates, such as address changes and number changes.
  • Focused on company reviews and generated responses, whether positive or negative.
  • Educated clients on ways to better their experience, via our online store, online booking, etc.
  • Maintained and made posts for the Town & Country website, Facebook and Instagram pages.
  • Trained and onboarded new employees in my department.
  • Educated clients on flea & heartworm preventions.
  • Supplemented my team lead in making clients happy, making executive decisions, and maintaining an outstanding reputation in the vet industry.

Client Service Representative

Northern Tool & Equipment Distribution
Ocala, Florida
07.2018 - 05.2019
  • Ran a register. Making change, taking money, ringing up customers, educating clients on rebates and/or product insurance.
  • Answered phones to help customers find item availability.
  • Educated customers on the uses of tools and what would best fit whatever their specific goal was.
  • Being the first 'face' of the company. Making sure I make every customer feel special.

Delivery Driver

Dominos Pizza Inc.
Ocala, Florida
04.2016 - 06.2018
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered food to customer doorsteps and business offices.
  • Answered phone calls to complete orders.
  • Made and worked with a till to provide accurate change and transactions for customers.

Manager

Zaxbys
Belleview, Florida
03.2015 - 04.2016
  • Ran a register, making accurate change for customers.
  • Accomplished multiple tasks within established timeframes, such as maintaining drive through goal times.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Ordered food and products for the restaurant.
  • Made the team schedule.

Education

High School Diploma -

Lake Weir High School
Ocala, FL
05.2015

Skills

  • Social media savvy
  • Building a relationship with clients
  • Goal oriented
  • Upbeat and Positive Personality
  • Team player
  • Efficiency
  • Dedication
  • Educating others with knowledge of the field

Timeline

Client Service Representative

Town & Country Animal Hospital
05.2019 - Current

Client Service Representative

Northern Tool & Equipment Distribution
07.2018 - 05.2019

Delivery Driver

Dominos Pizza Inc.
04.2016 - 06.2018

Manager

Zaxbys
03.2015 - 04.2016

High School Diploma -

Lake Weir High School

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Mackenzie Esarey