Summary
Overview
Work History
Education
Skills
Timeline
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MACKENZIE ESTEY

Newport Beach,CA

Summary

Customer-savvy accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Love Communicating with others and making relationships with customers in a way that makes them feel most comfortable. Bringing healthy, productive, and inspiring energy into work to help motivate others around me.

Overview

1
1
year of professional experience

Work History

Nanny

Erica Thomas
Newport Beach, CA
03.2022 - 04.2022
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.

Hostess

Carmalitas
Laguna Beach, CA
12.2021 - 03.2022
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.

Hostess

Mi Casa Mexican Restaurant & Bar
Newport Beach, CA
06.2021 - 12.2021
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Used cash registers and credit card machines to cash out customers.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Documented reservations and communicated changes to guests.

Hostess

Blue Water Grill
Santa Barabara, CA
12.2020 - 04.2021
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.

Hostess

Blue Water Grill
Newport Beach, CA
06.2019 - 09.2019
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.

Education

No Degree -

Ocsa
Santa Ana, CA

No Degree -

Santa Barbara City College
Santa Barbara, CA

No Degree -

Interior Designers Institute
Newport Beach, CA

High School Diploma -

Corona Del Mar High School
Newport Beach, CA
06.2019

Skills

  • Structural Limits
  • Parent Interaction
  • Creating Good Habits
  • Enrichment Activities
  • Promoting Good Behavior
  • Behavior Modeling
  • Mobile Devices
  • Healthy Eating
  • Fitness-Level Accommodations
  • Active Listening
  • Video Promotions

Timeline

Nanny

Erica Thomas
03.2022 - 04.2022

Hostess

Carmalitas
12.2021 - 03.2022

Hostess

Mi Casa Mexican Restaurant & Bar
06.2021 - 12.2021

Hostess

Blue Water Grill
12.2020 - 04.2021

Hostess

Blue Water Grill
06.2019 - 09.2019

No Degree -

Ocsa

No Degree -

Santa Barbara City College

No Degree -

Interior Designers Institute

High School Diploma -

Corona Del Mar High School

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MACKENZIE ESTEY