MACKENZIE EUBANKS
Janesville
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet individuals needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Bartender
Lucky’s Saloon
10.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
PROFESSIONAL SERVER
Bubbas 33
02.2021 - 10.2024
- Offer memorable experiences to guests and foster repeat business
- Cultivated warm relationships with over 50 regular customers
- Explained menu items and suggested appropriate options for food allergy concerns
- Worked with POS system to place orders, manage bills and handle complimentary items
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers by 20%
HEAD SERVER/BARTENDER
Whiskey Ranch Bar & Grill
10.2018 - 11.2020
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Trained over 20 staff members on use of POS system
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork
- Managed food resources, memorized orders and coordinated customer service
EMERGENCY DEPARTMENT RECEPTIONIST
Mercyhealth Hospital And Trauma Center
11.2019 - 03.2020
- Communicated with people and updated personal records
- Managed multiple tasks and met time-sensitive deadlines
- Answered central telephone system and directed calls accordingly
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance
- Successfully checked in 50+ trauma and emergency patients per day
- Kept waiting area clean and neat to give visitors positive first impression
- Problem Solving with people who speak foreign languages and John doe's
- Interacting with visitors/coworkers at various higher job levels
Education
SOME COLLEGE (NO DEGREE) - RADIOLOGY TECHNICIAN
Pikes Peak Community College
Colorado Springs05.2024
SOME COLLEGE (NO DEGREE) - BIOLOGY
University of Wisconsin - Whitewater
Whitewater, WI01.2020
HIGH SCHOOL DIPLOMA -
Janesville Craig High School
Janesville, WI06.2019
Skills
- High-volume dining
- Hospitality service expertise
- Self motivated
- Team player
- Advanced Communication Skills
- Adaptable learner
- Conflict resolution
Timeline
Bartender
Lucky’s Saloon
10.2024 - Current
PROFESSIONAL SERVER
Bubbas 33
02.2021 - 10.2024
EMERGENCY DEPARTMENT RECEPTIONIST
Mercyhealth Hospital And Trauma Center
11.2019 - 03.2020
HEAD SERVER/BARTENDER
Whiskey Ranch Bar & Grill
10.2018 - 11.2020
SOME COLLEGE (NO DEGREE) - RADIOLOGY TECHNICIAN
Pikes Peak Community College
SOME COLLEGE (NO DEGREE) - BIOLOGY
University of Wisconsin - Whitewater
HIGH SCHOOL DIPLOMA -
Janesville Craig High School
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