Mackenzie Ficke
Midland,TX
Summary
I’m a goal-oriented professional with a proven track record at Walk-On's Bistreaux & Bar, excelling in multitasking and customer service. I leveraged exceptional hospitality service expertise and POS operation skills to enhance guest satisfaction and increase sales significantly. I’m Known for reliability and excellent communication, fostering positive guest interactions and cultivating loyal customer relationships. I’m very friendly while being able to maintain customer-seller boundaries resulting in a comfortable environment.
Overview
5
5
years of professional experience
Work History
Server
Walk-On's Bistreaux & Bar
02.2021 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales significantly by upselling higher-end products to customers.
- Customers regularly came back and specifically requested to be served by me
- Capable of respectfully handling “difficult” customers
- Increased morale with an enthusiastic and comedic personality
Kitchen Lead
Chuck E Cheese
11.2019 - 01.2021
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
- Implemented health and safety protocols to maintain compliance with local regulations and industry best practices.
- Monitored inventory levels to prevent stock shortages during peak service hours or special events.
- Ensured consistent quality in all dishes served by implementing standardized recipes and portion control measures.
- Assisted in hiring decisions for new kitchen staff members based on experience, skill set alignment, and cultural fit within the existing team dynamic.
- Performed regular equipment inspections to proactively address maintenance needs before impacting daily operations.
- Streamlined meal preparation processes, resulting in reduced wait times for customers.
- Led cross-functional teams during special events or catering engagements to deliver exceptional food quality and service to clients.
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Stocked and rotated food items according to expiration dates.
- Maintained composure and work quality while under stress.
- Lifted and carried heavy materials.
- Cleaned and maintained work areas, equipment and utensils.
- Trained new staff on food preparation and safety procedures.
- Assisted in setting up and breaking down kitchen stations.
- Pushed, pulled and transported large loads and objects.
Shelf Stocker
United Supermarkets
07.2019 - 10.2019
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
- Checked and pulled defective or expired products from shelves.
- Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Assisted in training new employees on store procedures, fostering teamwork and promoting a knowledgeable workforce.
- Improved overall store appearance by regularly facing products on shelves for easy identification.
- Demonstrated adaptability by switching between various departments as needed, ensuring all areas remained fully stocked.
- Responded quickly to spills or mishaps, maintaining a safe shopping environment for customers and staff alike.
- Ensured accurate pricing by routinely updating shelf tags and promotional materials.
- Expedited restocking process during peak hours to maintain a well-stocked sales floor for customers'' convenience.
- Contributed to increased sales by ensuring shelves were consistently stocked with appealing product displays.
- Increased efficiency by participating in regular team meetings to discuss workplace strategies and streamline processes.
- Participated in inventory audits, contributing to accurate stock counts and minimizing discrepancies.
- Provided excellent customer service, addressing concerns and facilitating positive interactions on the sales floor.
- Streamlined stocking process by organizing supplies and materials, enabling quick access and efficient replenishment of merchandise.
- Facilitated efficient warehouse-to-shelf movement of merchandise, utilizing equipment such as pallet jacks or hand trucks when necessary.
- Greeted customers and directed to requested products.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Followed orders precisely for correct items, sizes and quantities.
- Safely and securely loaded items to prevent damage during transport.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Pre-assembled containers to be easily selected by packing associates.
Education
Diploma -
Lee High School
Midland, TX2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Team collaboration
- Supply restocking
- Quality control
- Performance improvement
- Suggestive selling
- Point of sale operation
- Guest relations management
- Relationship management
- Task prioritization
- Item promotion
- Front-of-house display creation
- Multitasking and organization
- Shift management
- Upselling techniques
- Positive guest interactions
- Reliability
- High energy and stamina
- Excellent communication
Timeline
Server
Walk-On's Bistreaux & Bar
02.2021 - 02.2024
Kitchen Lead
Chuck E Cheese
11.2019 - 01.2021
Shelf Stocker
United Supermarkets
07.2019 - 10.2019
Diploma -
Lee High School