MacKenzie Fleshman
Dayton,OH
Summary
Results-focused Hairstylist/Esthetician/Independent Contractor dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
21
21
years of professional experience
Work History
Independent Contractor Hairstylist
Self-employeed, Salon Lofts
Beavercreek, Ohio
06.2020 - Current
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer lifestyle demands.
- Resolved guest complaints about service or style.
- Completed in-home services for elderly clients unable to travel to salon.
Hairstylist/Receptionist
JCPenney Salon
Beavercreek, Ohio
11.2001 - 06.2020
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
Esthetician
About Face Cosmetic Therapy Center
Columbus, Ohio
11.2019 - 03.2020
- Sterilized equipment for patient treatments.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Fostered friendly, warm and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Educated patients on treatment options.
- Executed laser hair removal, microdermabrasion, dermaplaning, chemical peels, electrolysis procedures and high frequency facials.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
Education
Electrolysis - Electrolysis
About Face Cosmetic Therapy Center
Columbus10.2019
Associate of Science - Biology
Clark State Community College
Springfield, OH12.2014
Associate of Science - Nursing
Clark State Community College
Springfield, OH12.2024
Skills
- Problem Anticipation and Resolution
- Industry Standards
- Workflow Efficiency
- POS Terminal Operations
- Business Operations
- Intake Forms
- Appointment Booking
- Constructive Feedback
- Operational Efficiency
- Blowouts
- Extension Installations
- Haircuts
- Color/ Highlights
Timeline
Independent Contractor Hairstylist
Self-employeed, Salon Lofts
06.2020 - Current
Esthetician
About Face Cosmetic Therapy Center
11.2019 - 03.2020
Hairstylist/Receptionist
JCPenney Salon
11.2001 - 06.2020
Electrolysis - Electrolysis
About Face Cosmetic Therapy Center
Associate of Science - Biology
Clark State Community College
Associate of Science - Nursing
Clark State Community College