Mackenzie Flood
Gulf Breeze,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Menards
Topeka, Kansas
05.2025 - 08.2025
- Assisted customers with product selection and inquiries.
- Maintained store displays and organized merchandise effectively.
- Collaborated with team members to ensure seamless store operations.
- Resolved customer complaints and provided exceptional service.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
Baker
Crumbl Cookies
Pensacola, Florida
02.2025 - 05.2025
- Prepared various cookie dough recipes according to company standards.
- Maintained cleanliness and organization of baking area and equipment.
- Assisted in training new staff on baking techniques and safety practices.
- Monitored ingredient inventory and restocked supplies as needed.
- Engaged with customers, providing product information and recommendations.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Followed food safety guidelines while preparing all food items.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Provided customer service by answering questions about menu items or taking orders from customers.
Sales Associate
Menards
Topeka, KS
10.2023 - 07.2024
- Unloaded, sorted, and stocked merchandise according to store layout and product placement.
- Maintained organized stock areas by placing products in correct storage locations.
- Answered customer inquiries and provided detailed product information.
- Executed inventory control through accurate counting and timely stocking of merchandise.
- Greeted customers and directed them to requested products.
- Lifted materials weighing up to 30 pounds consistently.
- Rotated stock to ensure freshness and created promotional displays from aging items.
- Assisted customers with special requests to enhance overall shopping experience.
Pool Lifeguard
Shawnee Country Club Great Life
Topeka, Kansas
07.2022 - 08.2023
- Maintained proficiency in First Aid and CPR to provide optimal support during emergencies.
- Monitored guest safety in and around swimming pool areas.
- Ensured cleanliness and orderliness of pool area to enhance patron experience.
- Identified swimmer distress through vigilant monitoring of pool activities.
- Enforced safety rules to improve swimmer protection and minimize risks.
- Delivered friendly customer service to guests and resolved inquiries.
- Cleared pool areas of debris to maintain hygiene and safety standards.
- Responded efficiently to emergency situations, ensuring prompt assistance.
Baker
Crumbl Cookies
Topeka, Kansas
09.2022 - 07.2023
- Maintained a clean, organized, and sanitized workstation, ensuring compliance with health regulations.
- Performed quality control checks on completed orders before packaging them for delivery or pickup by customers.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Packaged finished products for sale.
- Prepared frostings and other toppings for cookies.
- Processed customer orders and payment transactions.
Education
BBA - Marketing
The University of West Florida
Pensacola, FL12-2027
High School Diploma -
Washburn Rural High School
Topeka05.2024
Skills
- Public safety expertise
- CPR and First Aid certification
- Sanitation and cleaning procedures
- Inventory management
- Customer service and assistance
- Positive attitude
- Eagerness to learn
- Food safety standards
Certification
- First Aid/CPR Certified
- Food handlers
Affiliations
- College Sorority
- Serving community through volunteer work
- Intramural sports
Accomplishments
- Second tier new member education for sorority
- High school soccer all team, city, and state
Timeline
Sales Associate
Menards
05.2025 - 08.2025
Baker
Crumbl Cookies
02.2025 - 05.2025
Sales Associate
Menards
10.2023 - 07.2024
Baker
Crumbl Cookies
09.2022 - 07.2023
Pool Lifeguard
Shawnee Country Club Great Life
07.2022 - 08.2023
BBA - Marketing
The University of West Florida
High School Diploma -
Washburn Rural High School