Mackenzie Frank

Auction Preparation and Coordination:

• Manage the logistics and preparation of vehicles for auction, ensuring that all vehicles are properly staged and cataloged.
• Collaborate with sellers and buyers to verify vehicle details, ensuring all necessary documentation is complete and accurate.

Vehicle Inspection and Processing:

• Conduct thorough vehicle inspections to verify condition, mileage, and other essential details.
• Ensure that vehicles are properly documented and that any damages or issues are flagged for auction.

Customer Service:

• Provide exceptional customer service to buyers, sellers, and other stakeholders, answering inquiries and resolving any concerns regarding auction processes.
• Offer guidance and assistance throughout the auction process to ensure a smooth transaction for all parties involved.

• Served high customer volumes during special events, nights, and weekends.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.