Mackenzie Freed
Wampum,PA
Summary
Driven and detail-oriented professional with a track record of enhancing customer engagement and loyalty at Pittsburgh International Race Complex. Skilled in inventory management and POS system operation, complemented by a strong ability to communicate effectively. Demonstrated success in maintaining high standards of store organization and cleanliness, significantly improving shopping experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Pro Shop Employee
Pittsburgh International Race Complex
06.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Housekeeping Cleaner
Pittsburgh International Race Complex
04.2023 - 06.2023
- Restocked room supplies such as facial tissues for personal touch with every job.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
- Operated electronic backpack vacuums and floor sweepers.
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Education
High School Diploma -
Blackhawk High School
Beaver Falls, PA05.2024
Skills
- Store maintenance
- Phone Etiquette
- POS System Operation
- Customer Assistance and engagement
- Store Organization
- Inventory Management
- Organization
- Effective Communication
- Reliable and Responsible
- Analytical Skills
- Attention to Detail
- Excellent Written and Verbal Communication
Timeline
Pro Shop Employee
Pittsburgh International Race Complex
06.2023 - Current
Housekeeping Cleaner
Pittsburgh International Race Complex
04.2023 - 06.2023
High School Diploma -
Blackhawk High School
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