Mackenzie Friedel
Administrative Assistant
Lakeland,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Corporate Assistant II
O'Reilly Distribution Center
Lakeland, FL
08.2022 - Current
- Participated actively in planning and executing company events.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Increased customer satisfaction by resolving issues.
- Screened visitors and issued badges to maintain safety and security.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Coordinated with human resources department to handle payroll and personnel databases.
- Continuously assessed current reporting techniques and developed improvements to boost accuracy.
Administrative Assistant
Chevrolet Of Wesley Chapel
Wesley Chapel, FL
12.2015 - 09.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Managed relational database to store information for reference, reporting and analysis.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Controlled distribution of loaner vehicles and maintained accurate records including but not limited to guest information, insurance information, scheduled or necessary repairs and maintenance and mileage.
Shift Manager
Supercuts
Zephyrhills, FL
10.2012 - 12.2015
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
High School Diploma -
Zephyrhills High School
Zephyrhills, FL 09.2008 - 06.2011
Vocational - Cosmetology
Paul Mitchell The School- Tampa
Tampa, FL 10.2011 - 06.2012
Skills
Office administration
Marketing
Internal communications
40 WPM typing speed
Policy and procedure modification
Social media knowledge
Employee training and development
Filing and data archiving
Bookkeeping
Creating Effective Team Building Exercises
Implementing hypothetical situations that promote team work and critical thinking skills.
Timeline
Corporate Assistant II
O'Reilly Distribution Center
08.2022 - Current
Administrative Assistant
Chevrolet Of Wesley Chapel
12.2015 - 09.2017
Shift Manager
Supercuts
10.2012 - 12.2015
Vocational - Cosmetology
Paul Mitchell The School- Tampa
10.2011 - 06.2012
High School Diploma -
Zephyrhills High School
09.2008 - 06.2011