MACKENZIE GAMAGE
Mount Vernon,IN
Summary
Accomplished and energetic Administrative Specialist with a solid history of achievement in an administrative career as well as expertise in VA Disability claims and appeals. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Microsoft Programs, clerical responsibilities, interpersonal skills, and legal documentation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Intake Manager/Case Manager
Woods & Woods LLP
2017.01 - 2023.01
- Receive and screen telephone calls and visitors
- Data entry and screening of documents to review criteria for potential clients
- Decide which information should be included or excluded in reports
- Perform a variety of clerical and office tasks, such as handling incoming and outgoing mail, typing, filing, emailing, and operating office machines
- Review and edit transcribed reports or dictated material for spelling, grammar, clarity, consistency, and proper terminology
- Identify mistakes in reports and enter in the correct information
- Produce reports, correspondence, records, individual information, and administrative material
- Create files and maintain records management to include disposal
- Handle the scheduling and reminders for doctor appointments for clients
- Request and evaluate medical evidence and lay statement testimony to support legal appellant argument
- Writing brief arguments and filing appeal forms
- Serve as the primary contact for client and case handling
- Maintain a high level of cases efficiently while providing excellent customer service
- Effectively resolve issues in complex, high stress situations and with difficult clients
- Providing information and documentation in reference to referral cases for partner firms.
Administrative Specialist
United States Marine Corps
2012.02 - 2015.05
- Receive and screen telephone calls and visitors
- Decide which information should be included or excluded in reports
- Perform a variety of clerical and office tasks, such as handling incoming and outgoing mail, typing, filing, emailing, and operating office machines
- Review and edit transcribed reports or dictated material for spelling, grammar, clarity, consistency, and proper terminology
- Identify mistakes in reports and enter in the correct information
- Produce reports, correspondence, records, individual information, and administrative material
- Create files and maintain records management to include disposal
- Inventory of office supplies
- Organize team events and mandatory training
- Provide counsel, guidance and resources to junior Marines
- Maintain high moral and upholding of standards to produce unit readiness and efficiency
- Tact and bearing in arising unexpected situations
- Temporary duty to Supply Warehouse which involved managing inventory, operating a forklift, and the ordering of needed supplies.
Receptionist
Beaux Chevuex Salon
2011.07 - 2012.01
- Perform duties such as taking care of plants or straightening magazines to maintain lobby or reception area
- Take orders for merchandise or materials and send them to the proper departments to be filled
- Keep a current record of staff members' whereabouts and availability
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- File and maintain records
- Schedule appointments and maintain and update appointment calendars
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- Hear and resolve complaints from customers or the public
- Receive payment and record receipts for services
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Education
Bachelor of Arts - Business Management
University of Southern Indiana
Evansville, IN05.2025
Military Occupational Degree: Administrative Specialist -
Administrative Specialist School
Camp Lejeune, NC08.2012
Skills
- Customer and Personal Service
- Active Learning
- Critical Thinking
- Complex Problem Solving
- Time Management
- Instructing
- Judgment and Decision Making
- Veterans Affairs Disability
- Veterans Resources and Eligibility Requirements
- Administration Management
- Appellant Law
- Working independently and efficiently
- Task prioritization
- Policy knowledge
- Critical thinking
- Data analysis
- Interpersonal skills
- Time management
- Case management
- Adaptability and flexibility
- Team collaboration
- Customer service orientation
- Problem-solving abilities
- Conflict resolution
- Organizational skills
- Client assessment
- Multitasking capabilities
Community Service
- Toys for Tots
- Marine Corps Marathon
- VA - Disabled Veterans
- Boys & Girls Club
- Schools runs, physical activity events, etc.
Timeline
Intake Manager/Case Manager
Woods & Woods LLP
2017.01 - 2023.01
Administrative Specialist
United States Marine Corps
2012.02 - 2015.05
Receptionist
Beaux Chevuex Salon
2011.07 - 2012.01
Bachelor of Arts - Business Management
University of Southern Indiana
Military Occupational Degree: Administrative Specialist -
Administrative Specialist School
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