Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Mackenzie George

Rush City,MN

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Assistant Teacher passionate about helping children complete tasks and learn new concepts. Skilled at evaluating student progression and adapting lesson plans to facilitate learning and growth. Caring and compassionate with students from diverse backgrounds and with different learning styles. Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients. Knowledgeable Home Health Aide delivers high-quality care to individuals. Creates safe and secure environment while assisting with daily living activities. Offers friendly and understanding attitude.

Overview

3
3
years of professional experience

Work History

Front Desk Associate

GrandStay Hotel & Suites
05.2023 - Current
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Used internal software to process reservations, check-ins and check-outs.
  • Performed basic daily bookkeeping tasks.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered guest questions and referred to local points of interest.
  • Answered customer telephone calls promptly and appropriately handled needs.

Teacher Assistant

Little Sprouts Child Care Center
06.2021 - 09.2021
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised recess, lunch and daily student intake and dismissal.

Home Health Aide

Hastings Senior Health & Living Health Care Center
06.2020 - 07.2021
  • Supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards

Education

High School Diploma -

Rush City Secondary
Rush City, MN

Associate of Science - Nursing

Anoka Ramsey
Cambridge, MN
12.2024

Skills

  • Service Quality
  • Process Transactions
  • Hotel Reservations
  • Serve Guests
  • Guest Satisfaction
  • Monitor Security
  • Guest Interaction
  • Lobby Maintenance
  • Check in and Checkout Procedures
  • Nightly Audits
  • Problem-Solving Skills

Accomplishments

  • Asked by hotel manager to handle concierge duties due to high level of professionalism and attention to detail when that individual was out sick for a week.

Additional Information

I am a very compassionate and patient person. I love a challenge and I am always looking for different ways to help people the best I can. I always put 100% effort into anything I do and always want to better myself by getting helpful constructive criticism. People would describe me as a kind, extroverted and friendly person who always wants to put a smile on peoples faces. When working with others I am very attentive and actively listen to what they have to say. I keep things professional and I am always respectful; I have never had a problem with working with others.

I take a CNA class this July so I will be certified after this July.

Timeline

Front Desk Associate

GrandStay Hotel & Suites
05.2023 - Current

Teacher Assistant

Little Sprouts Child Care Center
06.2021 - 09.2021

Home Health Aide

Hastings Senior Health & Living Health Care Center
06.2020 - 07.2021

High School Diploma -

Rush City Secondary

Associate of Science - Nursing

Anoka Ramsey
Mackenzie George