Mackenzie Gibson
New Braunfels,TX
Summary
Excellent at keeping calm in high stress environments, relaying information, and coming up with ideas when needed.
Overview
4
4
years of professional experience
Work History
Retail Associate
Wild Bloom Market
New Braunfels, TX
10.2025 - Current
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Prioritized helping customers over completing other routine tasks in store.
Baker/Barista
New Braunfels Coffee
New Braunfels, TX
02.2022 - Current
- Collaborated with team members to streamline production processes, enhancing efficiency in daily operations.
- Managed customer service operations, including taking orders and resolving complaints.
- Increased customer satisfaction with friendly and efficient service.
Barista
On The Grind Coffee
Schertz, TX
09.2022 - 04.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Associate of Arts - Business Administration And Management
Northeast Lakeview College
Universal City, TX05-2026
Skills
- Reliability and punctuality
- Verbal and written communication
- Approachability
- Proactivity
Timeline
Retail Associate
Wild Bloom Market
10.2025 - Current
Barista
On The Grind Coffee
09.2022 - 04.2023
Baker/Barista
New Braunfels Coffee
02.2022 - Current
Associate of Arts - Business Administration And Management
Northeast Lakeview College