Mackenzie Gilbert
Davison,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Crew Shift Leader
Tropical Smoothie Cafe
Saginaw, MI
08.2021 - 08.2024
- Maintained accurate records of shift activities including sales transactions, labor costs, and inventory levels.
- Performed daily opening and closing duties such as counting cash drawers, reconciling tills, and restocking supplies.
- Resolved customer complaints in a professional manner while ensuring their satisfaction with the product or service.
- Supervised employees during shifts to ensure tasks were completed according to standards set by management.
- Addressed employee concerns quickly and efficiently while maintaining a positive work environment.
- Assigned duties to specific employees and teams according to roles and skills.
Cashier
Buffalo Wild Wings
Saginaw, MI
08.2020 - 08.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Associate of Applied Science - Nursing RN
Delta College
Bay City, MI12-2024
High School Diploma -
Davison High School
Davison, MI05-2020
Skills
- BLS Provider Certified
- CNA Certified
- Heartsaver First Aid Certified
- Task Prioritization
- Professional Demeanor
- Adaptability and Flexibility
- Teamwork and Collaboration
- Multitasking
- Effective Communication
- Critical Thinking Abilities
References
References available upon request.
Timeline
Crew Shift Leader
Tropical Smoothie Cafe
08.2021 - 08.2024
Cashier
Buffalo Wild Wings
08.2020 - 08.2021
Associate of Applied Science - Nursing RN
Delta College
High School Diploma -
Davison High School
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