Mackenzie Gillum
Globe,USA
Summary
Reliable and results-driven professional with diverse experience in retail sales, restaurant operations, customer service, and tax preparation support. Experienced in cash handling, appointment scheduling, document preparation, point-of-sale systems, food safety practices, and administrative tasks. Recognized for strong attention to detail, excellent interpersonal skills, and the ability to build positive customer relationships while maintaining efficiency and accuracy in high-volume environments.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Tax Assisstant
H&r Block
Globe, AZ
12.2025 - 03.2026
- Managed front office operations and provided professional customer service to clients.
- Scheduled and coordinated appointments for tax preparation services.
- Prepared and organized client documents for tax advisors to ensure efficient processing.
- Assisted customers with intake paperwork and gathered required tax documentation.
- Maintained accurate client records and ensured confidentiality of sensitive information.
- Answered incoming phone calls, responded to inquiries, and directed clients appropriately.
- Assisted with administrative tasks including filing, scanning, copying, and data entry.
- Supported tax professionals by preparing client files and ensuring all required documents were complete prior to appointments.
Non-Medical Caregiver
Allpro
04.2025 - 11.2025
- Assisted in food preparation activities.
- Changed bedding for a clean and comfortable environment.
- Performed cleaning tasks to maintain hygiene.
- Supported physical therapy teams as an aid.
- Distributed medications to patients as directed.
Subway Sandwich Artist/Shift Leader
Subway
Globe, AZ
08.2024 - 11.2025
- Prepared and assembled sandwiches according to customer specifications, ensuring accuracy and efficiency
- Maintained cleanliness and sanitation standards in food preparation areas, following health and safety regulations
- Provided exceptional customer service by greeting customers, taking orders, and answering inquiries about menu items
- Operated cash register accurately for order processing, handling payments, and providing change to customers
- Managed inventory levels of ingredients and supplies to ensure availability during peak hours
- Collaborated with team members to maintain a smooth workflow during busy periods
- Followed standardized recipes for sandwich assembly to maintain consistency in taste and presentation
- Adhered to portion control guidelines when adding toppings, condiments, or sauces on sandwiches
- Handled food products safely by following proper storage procedures and expiration date monitoring
- Assisted in training new employees on sandwich preparation techniques and company policies
- Increased customer satisfaction ratings through friendly interactions and attentive service
- Achieved XX% increase in upselling by recommending additional toppings or sides to customers
Shift lead
Church's Texas Chicken
Globe, AZ
03.2023 - 08.2024
- Assisted with cash handling processes to maintain accurate financial records.
- Supported inventory management tasks to ensure stock availability.
- Created and organized schedules to optimize team productivity.
Education
High school diploma or GED - undefined
Skills
Food labeling
Retail sales transactions
Food service workstation cleanliness
Basic math
Restroom cleaning
Cash handling
Serving
Credit card payment processing
Quick service & fast food restaurant
Dishwashing
Sweeping
Sanitizing surfaces
POS systems
Proper food storage
Drive-thru operation
Customer service
Mopping
Drink service
Food & beverage industry
Food date marking
Temperature control
Upselling
Mobile devices
Food safety
Organizational skills
Order taking
Food preparation
Food safety management
Time management
Table cleanliness maintenance
Beverage refills
Outdoor work
Concession stand experience
Food handling
Certification
- Driver's License
- ServSafe Food Handler Certification
Languages
English
Timeline
Tax Assisstant
H&r Block
12.2025 - 03.2026
Non-Medical Caregiver
Allpro
04.2025 - 11.2025
Subway Sandwich Artist/Shift Leader
Subway
08.2024 - 11.2025
Shift lead
Church's Texas Chicken
03.2023 - 08.2024