Mackenzie Glenn

Guest Service:

• Greet and seat guests in a friendly and welcoming manner.
• Provide detailed explanations of the menu and assist guests in making informed choices.
  Ensure a high level of customer satisfaction by anticipating and responding to guest needs.
  

Tableside Service:

• Conduct interactive and engaging tableside cooking demonstrations for fondue preparation.
• Monitor and maintain the quality and temperature of fondue pots throughout the dining experience.
• Demonstrate a thorough understanding of our menu offerings, including ingredients and cooking techniques.
  

Order Management:

• Take accurate and timely orders, ensuring any special dietary requests are communicated to the kitchen.
• Coordinate with kitchen staff to ensure prompt and accurate delivery of orders.
• Assist in expediting food delivery to ensure a seamless dining experience.
  

Upselling and Recommending:

• Proactively suggest additional menu items, beverages, or dessert options to enhance the guest experience.
• Stay informed about specials, promotions, and menu changes to make recommendations.
  

Team Collaboration:

• Work collaboratively with kitchen and bar staff to ensure smooth and efficient service.
• Communicate effectively with team members to provide a cohesive and enjoyable dining atmosphere.
  

Mastered Mixology:

• Demonstrated expertise in crafting a diverse range of cocktails, paying meticulous attention to precision, presentation, and flavor profiles to elevate the overall dining experience.
  

Fondue Pairing Proficiency:

• Developed a deep understanding of fondue dishes on the menu, enabling the suggestion and creation of perfectly paired beverages that complemented the unique flavors of each fondue.
  

Customer-Focused Service:

• Provided exceptional and engaging customer service, creating a welcoming environment at the bar and ensuring that guests had a memorable and enjoyable experience.
  

Product Knowledge:

• Stayed informed about the latest beverage trends, spirit varieties, and wine selections to make informed recommendations and enhance the overall beverage program.
  

Attention to Detail:

• Maintained meticulous attention to detail in every aspect of bartending, from precise measurements in drink preparation to ensuring the cleanliness and organization of the bar area.
  

Adaptability and Creativity:

• Adapted to the dynamic nature of the restaurant environment, handled a high volume of drink orders, and maintained creativity in developing signature cocktails or special concoctions.
  

Guest Service Excellence:

• Greeted and welcomed guests with a friendly demeanor, creating a positive and inviting atmosphere from the moment they arrived.
  Provided attentive and personalized service throughout the dining experience, ensuring guest satisfaction.
  

Menu Knowledge:

• Mastered the details of our diverse menu, including seafood offerings, specials, and beverage options, guiding guests in making informed choices.
  

Order Management:

• Took accurate orders and relayed them promptly to the kitchen, ensuring the timely and accurate delivery of food and beverages to guests.
  

Upselling and Recommendations:

• Proactively suggested additional menu items, appetizers, desserts, and beverages to enhance the overall dining experience and contribute to sales goals.
  

Collaboration with Team:

• Worked seamlessly with kitchen and bar staff to ensure efficient communication and service flow.
  Fostered a positive and collaborative team environment to enhance overall guest satisfaction.
  

Maintaining Cleanliness:

• Ensured cleanliness and organization of the dining area, including tables and service stations, upholding our commitment to a high standard of hygiene.
  

Handling Payments:

• Processed guest payments accurately and efficiently, providing a smooth and pleasant conclusion to their dining experience.