Mackenzie Graham
San Antonio,TX
Summary
Experienced leader and problem solver, Recognized for a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excelling in budget management, conflict resolution, and adapting to fast-paced environments. Dedicated to ensuring high standards, customer satisfaction, and commitment to positively impact company success.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Sonic
8915 FM1560
12.2020 - Current
- Monitored cash intake and deposit records to increase accuracy and reduce discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Worked flexible hours across night, weekend, and holiday shifts.
- Supervised around 12 personnel and day-to-day operations to meet performance, quality, and service expectations.
- Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers, implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Server
Olive Garden Restaurant
423 W Loop 1604 S Access Rd
2025 - Current
- Delivered exceptional customer service by anticipating guest needs and providing personalized dining experiences.
- Monitored dining area for cleanliness, ensuring compliance with health and safety regulations throughout shifts.
- Implemented upselling techniques that increased average check totals while enhancing overall guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
William J Brennan
2400 Cottonwood Way, San Antonio TX06-2023
Skills
- learning quickly and efficiently
- Time management
- Strategic thinking
- Multitasking and organization
- Customer relationship management
- Staff management
- Decision-making
- Adaptability and flexibility
- Training and development
- Conflict resolution
Interests
- Fashion and style
- Family/Friend gathering
- Dancing
- Cooking
- Road Trips
Timeline
Assistant Manager
Sonic
12.2020 - Current
High School Diploma -
William J Brennan
Server
Olive Garden Restaurant
2025 - Current