Mackenzie Graham
San Antonio,TX
Summary
Experienced leader and problem solver, Recognized for a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excelling in budget management, conflict resolution, and adapting to fast-paced environments. Dedicated to ensuring high standards, customer satisfaction, and commitment to positively impact company success.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Sonic
12.2020 - Current
- Monitored cash intake and deposit records to increase accuracy and reduce discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Worked flexible hours across night, weekend, and holiday shifts.
- Supervised around 12 personnel and day-to-day operations to meet performance, quality, and service expectations.
- Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers, implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Server
Olive Garden Restaurant
2025 - Current
- Delivered exceptional customer service by anticipating guest needs and providing personalized dining experiences.
- Monitored dining area for cleanliness, ensuring compliance with health and safety regulations throughout shifts.
- Implemented upselling techniques that increased average check totals while enhancing overall guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
William J Brennan
2400 Cottonwood Way, San Antonio TX06-2023
Skills
- learning quickly and efficiently
- Time management
- Strategic thinking
- Multitasking and organization
- Customer relationship management
- Staff management
- Decision-making
- Adaptability and flexibility
- Training and development
- Conflict resolution
Interests
- Fashion and style
- Family/Friend gathering
- Dancing
- Cooking
- Road Trips
Timeline
Assistant Manager
Sonic
12.2020 - Current
High School Diploma -
William J Brennan
Server
Olive Garden Restaurant
2025 - Current