Mackenzie Grant
Charlotte
Summary
Motivated candidate with extensive experience in the restaurant industry. Demonstrates a track record of delivering exceptional customer service, cultivating strong customer relationships, and fostering a positive work environment. Exhibits excellent communication skills and a seamless ability to collaborate with team members to ensure the highest standard of task completion. Committed to providing a superior customer experience through prompt service and a friendly attitude.
Overview
8
8
years of professional experience
Work History
Elite Tutor
Johnson C Smith
01.2024 - Current
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
CREW MEMBER
Red Mango
09.2022 - 11.2024
- Handled customer complaints in a professional and courteous manner
- Placed orders into POS systems and handled cash and credit transactions
- Restocked shelves with merchandise throughout shift
- Utilized problem-solving skills when resolving conflicts among team members or customers
- Organized and stored ingredients according to schematics and expiration dates
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
CREW MEMBER
Edible Arrangements
07.2017 - 08.2024
- Placed orders into POS systems and handled cash and credit transactions
- Handled customer complaints in a professional and courteous manner
- Followed health department regulations for handling food products properly
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Strictly adhered to all sanitization protocols to maintain a safe environment for staff and customers alike
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
Education
BACHELOR OF SCIENCE (B.S.) - CHEMISTRY
Johnson C. Smith University
Charlotte, NC05.2025
Skills
- Ordering Procedures
- Order Delivery Practices
- Time Management
- Team Contribution
- Willingness to Learn
- Complex Problem-Solving
- Store Opening and Closing
- Teamwork and Collaboration
- Process Payments
- Smoothie and Juice Preparation
- Problem-solving skills
- Patience and empathy
- Creative thinking
- Collaboration and teamwork
Timeline
Elite Tutor
Johnson C Smith
01.2024 - Current
CREW MEMBER
Red Mango
09.2022 - 11.2024
CREW MEMBER
Edible Arrangements
07.2017 - 08.2024
BACHELOR OF SCIENCE (B.S.) - CHEMISTRY
Johnson C. Smith University
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