Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Gray

Gray,KY

Summary

Dynamic and detail-oriented professional with experience at Commercial Bank, excelling in cash handling and customer relationship development. Proven ability to resolve issues with patience and empathy, enhancing customer satisfaction. Skilled in managing high-volume transactions while maintaining accuracy, contributing to a welcoming environment and fostering repeat business.

Overview

4
4
years of professional experience

Work History

Bank Teller

Commercial Bank
01.2022 - Current


  • Provided positive first impressions to welcome existing, new, and potential customer's.
  • Solved customer challenges by offering relevant products and services.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.

Sales Associate

Belk
05.2021 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Corbin School of Innovation
Corbin, KY
05.2022

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Deposit and withdrawal management
  • Cash counting
  • Customer relationship development
  • Patience and empathy
  • Listening and comprehension
  • Problem-solving
  • Phone etiquette

Timeline

Bank Teller

Commercial Bank
01.2022 - Current

Sales Associate

Belk
05.2021 - 01.2023

Corbin School of Innovation

Similar Profiles

CREATE PROFILE
Mackenzie Gray