Mackenzie Greene
Gilbert,AZ
Summary
Experienced with client service and ensuring top-notch support. Utilizes problem-solving skills to address client needs promptly and efficiently. Track record of effective communication and fostering positive client relationships while professionally administrating expertise with proven ability to manage front desk responsibilities and improved organizational efficiency, brought valuable experience in client relations and office management. Known for strong teamwork skills and adaptability, ensuring seamless operations and positive outcomes.
Overview
7
7
years of professional experience
Work History
Esthetician
Wildflower Beauty Bar
10.2024 - Current
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Fostered friendly, warm, and exceptional customer experience.
Esthetician
-
08.2020 - 12.2025
- Adapted quickly to new products and procedures, enhancing service offerings regularly.
- Facilitated training sessions for new estheticians, improving team skills and service quality.
- Boosted spa revenue, introducing innovative skin care treatments and packages.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining their health.
Sales Associate
Victoria's Secret & PINK
08.2019 - 03.2020
- Assisted customers with product selection and inquiries, ensuring a positive shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate benefits to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Front Desk Coordinator
Tri-Chiropractic
08.2018 - 05.2019
- Managed patient scheduling and appointment confirmations, ensuring efficient workflow.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Routed incoming mail and messages to relevant personnel without delay.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Esthetician License/certification -
Avalon School of Cosmetology
Mesa, AZ08-2020
High School Diploma -
Mesquite High School
Gilbert, AZ05-2019
Skills
- Customer service
- Scheduling
- Superior attention to detail
- Client needs assessment
- Sales expertise
Timeline
Esthetician
Wildflower Beauty Bar
10.2024 - Current
Esthetician
-
08.2020 - 12.2025
Sales Associate
Victoria's Secret & PINK
08.2019 - 03.2020
Front Desk Coordinator
Tri-Chiropractic
08.2018 - 05.2019
Esthetician License/certification -
Avalon School of Cosmetology
High School Diploma -
Mesquite High School