Mackenzie Griswold
Lee's Summit,MO
Summary
Multi-tasking manager who is well-known for creating a positive workplace culture and high-performing teams.
Overview
4
4
years of professional experience
Work History
Customer Service
Hy-Vee
09.2020 - Current
- Answered calls to greet and assist customers with various questions
- Greeted all customers in a warmly matter to provide exceptional customer service.
- Ask managers for advice in situations and worked as a team.
- Handled all customer issues quickly to maintain high satisfaction levels.
Service Manager
Hy-Vee
01.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Monitored the cashiers and stockers performance and provided feedback for improvement.
- Coordinated with other departments to help satisfy customers questions and needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Engaged with customers and provided a high level of service and support, helping find desired products and items.
Education
High School Diploma -
Raytown South High School
Raytown, MO05.2021
Associate of Arts -
Metropolitan Community College, Kansas City
Lee's Summit, MO05.2023
Skills
- Inventory Management
- Work Planning and Prioritization
- Relationship Building
- Employee Training and Development
- Customer Service
- Conflict Resolution
- Staff Supervision
- Documentation And Reporting
- Multitasking and Organization
Timeline
Service Manager
Hy-Vee
01.2023 - Current
Customer Service
Hy-Vee
09.2020 - Current
High School Diploma -
Raytown South High School
Associate of Arts -
Metropolitan Community College, Kansas City