Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Griswold

Lee's Summit,MO

Summary

Multi-tasking manager who is well-known for creating a positive workplace culture and high-performing teams.

Overview

4
4
years of professional experience

Work History

Customer Service

Hy-Vee
09.2020 - Current
  • Answered calls to greet and assist customers with various questions
  • Greeted all customers in a warmly matter to provide exceptional customer service.
  • Ask managers for advice in situations and worked as a team.
  • Handled all customer issues quickly to maintain high satisfaction levels.

Service Manager

Hy-Vee
01.2023 - Current
  • Resolved customer complaints in professional and timely manner.
  • Monitored the cashiers and stockers performance and provided feedback for improvement.
  • Coordinated with other departments to help satisfy customers questions and needs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Engaged with customers and provided a high level of service and support, helping find desired products and items.

Education

High School Diploma -

Raytown South High School
Raytown, MO
05.2021

Associate of Arts -

Metropolitan Community College, Kansas City
Lee's Summit, MO
05.2023

Skills

  • Inventory Management
  • Work Planning and Prioritization
  • Relationship Building
  • Employee Training and Development
  • Customer Service
  • Conflict Resolution
  • Staff Supervision
  • Documentation And Reporting
  • Multitasking and Organization

Timeline

Service Manager

Hy-Vee
01.2023 - Current

Customer Service

Hy-Vee
09.2020 - Current

High School Diploma -

Raytown South High School

Associate of Arts -

Metropolitan Community College, Kansas City
Mackenzie Griswold