Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mackenzie Smith

Sandy,UT

Summary


Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Ken Garff University Club
08.2023 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Managed budget implementations, employee reviews, training, schedules, payroll, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability. (add numbers here?)
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Licensing
  • Hiring
  • Operations?


Member Experience Director

Ken Garff University Club
04.2022 - 08.2023
  • Enhanced customer satisfaction by implementing new strategies to address concerns and resolve issues promptly.
  • Reduced attrition rate by proactively addressing potential risks and implementing targeted retention initiatives.
  • Initiated cross-functional collaboration between departments to better serve customers and deliver seamless experiences.
  • Managed administrative logistics of events planning, event booking, and event operations.
  • Created and maintained event expenditures, budgets and timelines.
  • Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.

Sales and Marketing Manager

Farm Bureau Financial Services
09.2017 - 04.2022
  • Conduct market research to identify new business opportunities and marketing strategies for state agency force
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
  • Conduct monthly check points with customer agents to assess monthly/yearly results. Established performance metrics, tracking progress towards goals and making adjustments as necessary.
  • Led a high-performing sales team, providing coaching and ongoing support to ensure success.
  • Collaborated with internal departments to develop cohesive messaging across multiple platforms.

Assistant Store Manager/Community Events Manager

Ivivva Athletica- lululemon
05.2015 - 09.2017
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Developed and executed in-store programming, including weekly in-store revenue driving activities, community partnership events, product launch parties, and community events
  • Built strategic relationships with key influencers and community connectors to promote and grow the brand within our local community

Education

Psychology

Concordia University
12.2013

Skills

  • Operations Management
  • Strategic Planning and Execution
  • Employee Development
  • Project Management
  • Time Management
  • Creative Thinking and Innovation
  • Professional Collaboration

Certification

  • DABS Manager On-Premise
  • Utah Sips and Tips
  • Utah Food Handlers

Timeline

Assistant General Manager

Ken Garff University Club
08.2023 - Current

Member Experience Director

Ken Garff University Club
04.2022 - 08.2023

Sales and Marketing Manager

Farm Bureau Financial Services
09.2017 - 04.2022

Assistant Store Manager/Community Events Manager

Ivivva Athletica- lululemon
05.2015 - 09.2017

Psychology

Concordia University

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Mackenzie Smith