Mackenzie Guembes-Melchor
Houston,TX
Summary
Professional and prepared clerical expert with proven ability to manage administrative tasks and streamline office operations. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Skilled in data entry, scheduling, and communication, with consistent track record of reliability and problem-solving.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
James Avery Artisan Jewelry
10.2022 - 12.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Sales Receptionist
Northwest Hyundai
09.2021 - 10.2022
- Improved office efficiency by managing administrative tasks such as filing, data entry, and inventory management.
- Resolved customer concerns promptly, fostering trust in the brand and increasing repeat business opportunities.
- Trained new receptionists on company procedures, contributing to a smooth onboarding process for new hires.
- Supported successful promotional events with meticulous organization and coordination skills.
- Facilitated timely communication between sales team members by routing messages efficiently using various tools like emails or paging systems.
- Handled high call volumes calmly, ensuring every caller received a positive experience with the company.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
Bachelor of Science - Social Work
University of Houston- Downtown
Houston, TX05.2025
Associate of Science - Health & Wellness
Lone Star College System
Houston, TX05.2022
Skills
- Customer Service
- Multi-tasking strength
- Filing systems
- Typing Speed
- Basic accounting
- Telephone skills
- Customer/Client relations
- Data Entry
- Documentation and Reporting
- POS System
Certification
BLS- Basic Life Support
Renewal Date: 4/2025
Ecard Code: 235415844432
Timeline
Sales Associate
James Avery Artisan Jewelry
10.2022 - 12.2023
Sales Receptionist
Northwest Hyundai
09.2021 - 10.2022
Bachelor of Science - Social Work
University of Houston- Downtown
Associate of Science - Health & Wellness
Lone Star College System
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