Summary
Overview
Work History
Education
Skills
Timeline
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MACKENZIE HACKMANN

Las Vegas

Summary

Dynamic professional with extensive experience in customer service and team collaboration, notably at The Cheesecake Factory. Proven ability to enhance guest relations and optimize seating arrangements, contributing to improved operational efficiency. Skilled in multitasking and effective time management, consistently delivering exceptional service in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Host

The Cheesecake Factory
06.2025 - Current
  • Welcomed and seated guests, ensuring positive first impressions and enhancing customer experience.
  • Managed reservations, optimizing seating arrangements to maximize restaurant efficiency.
  • Coordinated with kitchen staff to relay guest requests and ensure timely service delivery.
  • Trained new hosts on procedures, promoting consistency in guest interactions and operational standards.
  • Monitored dining area for cleanliness and organization, contributing to a welcoming environment.
  • Implemented feedback mechanisms for continuous improvement in guest services and operations.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Assistant General Manager of Operations

Fabulous Freddy's Car Wash
09.2020 - 05.2025
  • Led operational initiatives to enhance efficiency and reduce costs in daily operations.
  • Developed and implemented training programs for staff to improve service quality and productivity.
  • Streamlined inventory management processes, reducing discrepancies and optimizing stock levels.
  • Collaborated with cross-functional teams to ensure alignment on operational goals and strategies.
  • Improved supply chain management, resulting in reduced lead times and inventory costs.
  • Planned and prepared work schedules for employees to assign employees to specific duties.
  • Conducted regular performance reviews, setting achievable targets for employees'' professional development while ensuring accountability towards individual goals.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reported issues to higher management with great detail.

Car Wash Attendant

Foamys Car Wash
05.2019 - 12.2021
  • Operated various car wash machinery ensuring efficient cleaning processes.
  • Maintained cleanliness and organization of work area, enhancing safety and efficiency.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to services provided.
  • Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
  • Assisted in training new staff members on proper car wash techniques and procedures.
  • Handled cash transactions efficiently, balancing daily receipts accurately at the end of each shift.
  • Provided feedback to management on customer preferences and service improvements, fostering culture of continuous improvement.
  • Removed dirt and debris from vehicle and equipment interiors.
  • Inspected vehicles and equipment for visible damage.

Server/Cashier Team Lead

Dickeys BBQ Pit
01.2019 - 12.2021
  • Supported team members during peak hours by efficiently managing multiple tables and prioritizing tasks.
  • Participated in training sessions to improve service skills and product knowledge for enhanced performance.
  • Monitored dining area for guest satisfaction, proactively addressing concerns to ensure positive experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server/Cashier

Cheba Hut Toasted Subs
04.2018 - 02.2019
  • Delivered exceptional customer service in a fast-paced environment, ensuring satisfaction with each order.
  • Collaborated with kitchen staff to streamline food preparation and delivery processes.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Assisted in training new servers on menu items and service protocols.
  • Adapted quickly to changing customer needs and requests during peak hours.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

High School Diploma -

Palo Verde
Las Vegas, NV

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Guest relations
  • Table assignment coordination
  • Seating arrangements
  • Up-selling techniques
  • Customer engagement

Timeline

Host

The Cheesecake Factory
06.2025 - Current

Assistant General Manager of Operations

Fabulous Freddy's Car Wash
09.2020 - 05.2025

Car Wash Attendant

Foamys Car Wash
05.2019 - 12.2021

Server/Cashier Team Lead

Dickeys BBQ Pit
01.2019 - 12.2021

Server/Cashier

Cheba Hut Toasted Subs
04.2018 - 02.2019

High School Diploma -

Palo Verde

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