Mackenzie Hall
Conroe,United States
Summary
Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Efficiently maintains transaction records, handles monies and updates accounts. Active listener with talent for guiding customers to appropriate products. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Lash Consultant
Amazing Lash Studio
01.2024 - Current
- Enhanced client satisfaction by providing personalized lash consultations and recommending suitable products.
- Contributed to the salon''s success by consistently meeting and exceeding sales targets for lash services and products.
- Delivered exceptional customer service, resulting in a high rate of repeat clients and increased referrals.
- Developed customized lash designs based on individual client needs, ensuring positive outcomes and satisfaction.
- Collaborated with colleagues to develop new techniques and share best practices, enhancing overall team performance.
- Maintained a clean and organized work environment, adhering to strict sanitation guidelines for client safety.
- Provided thorough aftercare instructions to clients, promoting proper maintenance for long-lasting results.
- Assisted in marketing efforts by participating in promotional events and showcasing before-and-after photos of satisfied clients.
- Consistently booked appointments efficiently while managing cancellations or rescheduling requests promptly.
- Handled sensitive client information with discretion while maintaining accurate records of services provided during each appointment.
- Maintained a professional demeanor at all times, representing the salon brand positively to clients and peers alike.
- Documented guest preferences, services and feedback to create seamless experience for return visits.
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Cashier
Ulta
12.2023 - 01.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
Sales Associate
T Mobileretailer
07.2022 - 03.2023
- Maintained current knowledge of evolving changes in marketplace.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Generated advertising brochure for vendor use.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Attended monthly sales meetings and quarterly sales trainings.
Restaurant Hostess
Buffalo Wild Wings
03.2022 - 05.2022
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Cashier
Taco Bell Restaurant
04.2021 - 03.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Cashier
Little Caesars Pizza
11.2020 - 03.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Conroe High School
Conroe, TX05.2022
Skills
- Inventory Stocking
- Work Task Prioritization
- Customer Relations
- Janitorial Duties
- Preparing Food Items
- Money Handling
- Stocking and Replenishing
- Customer Service
- Sales Expertise
- Retail Loss Prevention
- Suggestive Selling
- Cash Handling Accuracy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lash Consultant
Amazing Lash Studio
01.2024 - Current
Cashier
Ulta
12.2023 - 01.2024
Sales Associate
T Mobileretailer
07.2022 - 03.2023
Restaurant Hostess
Buffalo Wild Wings
03.2022 - 05.2022
Cashier
Taco Bell Restaurant
04.2021 - 03.2022
Cashier
Little Caesars Pizza
11.2020 - 03.2021
High School Diploma -
Conroe High School