Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Harbin

Pisgah

Summary

Dynamic professional with a proven track record at Urology Specialists, enhancing customer satisfaction by streamlining appointment scheduling and reducing wait times. Skilled in cash handling and conflict management, I excel in high-pressure environments, ensuring privacy and fostering team collaboration. Demonstrated ability to improve operational efficiency and patient comfort through effective communication and problem-solving skills. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

2
2
years of professional experience

Work History

Front Office Receptionist

Urology Specialists
02.2024 - 09.2024
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered multi-line phone system and enthusiastically greeted callers.

Front Desk Receptionist/CT Technologist

ENT-HNS of Huntsville
05.2023 - 02.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Enhanced patient comfort by providing clear explanations of CT scan procedures and addressing concerns.
  • Performed high quality radiologic, CT and fluoroscopy exams on incoming patients.
  • Monitored patient's well-being during exams and recognized discomfort or medical problems and took appropriate action.

Front End Associate

WALMART, Walmart
12.2022 - 05.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Provided support and training to junior developers, fostering a collaborative team environment that encouraged continuous learning and growth.

Education

High School Diploma -

Madison County Highschool
Gurley, AL
05.2023

Skills

    Telephone skills

    Appointment Scheduling

    Verbal and written communication

    Listening Skills

    Problem-solving skills

    Time Management

    Cash Handling

    Organization skills

    Conflict Management

    Team Collaboration

Timeline

Front Office Receptionist

Urology Specialists
02.2024 - 09.2024

Front Desk Receptionist/CT Technologist

ENT-HNS of Huntsville
05.2023 - 02.2024

Front End Associate

WALMART, Walmart
12.2022 - 05.2023

High School Diploma -

Madison County Highschool

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Mackenzie Harbin