Mackenzie Hashem
Louisville,KY
Summary
A second year MSHA student at the University of Louisville with 4 years of experience in multiple healthcare settings. Currently serving as an administrative intern for the new and coming Norton West Hospital. Performed patient care in the home health setting, including assessment and documentation. Developed policies and procedures for quality assurance of documentation audits. Prepared complex HIPAA- compliant reports for patients and supporting staff in a diverse healthcare setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Intern
Norton West Hospital
05.2024 - Current
- Work directly with the Chief Administrative Officer
- Gained insight to the daily operations of a hospital senior leader
- Played an active role in the development and implementation of a new hospital
EMR Content Specialist
Norton Healthcare
07.2023 - Current
- Demonstrated exceptional performance by surpassing quality productivity benchmarks, securing a remote position.
- Utilization review of medical records
- Conducted data analysis on patient medical records to ensure compliance
Professional Practicum Experience
Norton Healthcare
03.2022 - 07.2023
- Established professional relationships with department management, resulting in the acquisition of project information and outcome details.
- Demonstrated competence in HIM knowledge and excelled in assigned projects
Home Health Aide
Ohio Valley Home Health
03.2023 - 11.2022
- Documented quality and accurate medical information
- Completed a 6-month internship under the Health Administrator of the company.
Patient Representative
Clark Memorial Health
10.2021 - 09.2022
- Demonstrated customer service by utilizing efficient and quality communication tactics with patients and providers
- Obtained and collected correct documentation within appropriate measures
- Maximized patient satisfaction and work efficiency through effective multitasking
Group Leader/Site Director
YMCA of Southern Indiana
08.2019 - 03.2020
- Organized and planned a well-rounded curriculum that aligned with the organization's mission, vision, and values
- Implemented facility guidelines and an emergency procedure plan
- Delegated meaningful tasks to staff
Education
Masters of Science in Health Administration -
University of Louisville
05.2025
Bachelors of Science in Health Information Management - Minor in Informatics
Indiana University - Southeast
05.2022
Skills
- Leadership
- Problem Solving
- Quality Assurance
- Epic Systems
- Health Information Technologies
- Proficient in Microsoft Office
Affiliations
- Cystic Fibrosis Foundation - Kentucky's Finest Class of 2023 Honoree
- Alpha Phi Zeta Epsilon Sorority - Health, Wellness, and AccountabilityAdvisor
- Alpha Phi Zeta Epsilon Sorority - Served as Chapter President 2020-2021
- Indiana University Southeast Student Leadership Committee
Certification
- Registered Health Information Administrator (RHIA), AHIMA, 01/2023
- Coding Technology Certificate, Indiana University - Southeast, 12/2022
- Home Health Aide License, Indiana Department of Health, 03/2021
- CPR Certification, American Red Cross, 07/2021
Timeline
Administrative Intern
Norton West Hospital
05.2024 - Current
EMR Content Specialist
Norton Healthcare
07.2023 - Current
Home Health Aide
Ohio Valley Home Health
03.2023 - 11.2022
Professional Practicum Experience
Norton Healthcare
03.2022 - 07.2023
Patient Representative
Clark Memorial Health
10.2021 - 09.2022
Group Leader/Site Director
YMCA of Southern Indiana
08.2019 - 03.2020
Masters of Science in Health Administration -
University of Louisville
Bachelors of Science in Health Information Management - Minor in Informatics
Indiana University - Southeast