Mackenzie Hawkins
Lithonia,GA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Publix Pharmacy
06.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into the internal system.
- Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality.
Customer Service Associate
Publix
01.2020 - 05.2023
- Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered customer advice and assistance, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Arabia Mountain High School
Lithonia, GA05.2023
Associate of Science - Health Sciences
Georgia Piedmont Technical College
Clarkston, GA05.2023
Skills
- Allergic Reaction Treatment
- Safety Protocols and Risk Management
- Typing Medication Labels
- Troubleshooting
- HIPAA
- Troubleshooting Malfunctioning Equipment
Timeline
Pharmacy Technician
Publix Pharmacy
06.2023 - Current
Customer Service Associate
Publix
01.2020 - 05.2023
High School Diploma -
Arabia Mountain High School
Associate of Science - Health Sciences
Georgia Piedmont Technical College