Mackenzie Hawkins
Glen Burnie,MD
Summary
Proven leader with a track record of enhancing team performance and client satisfaction at The Arc Central Chesapeake Region. Excelled in problem-solving and team supervision, boosting team efficiency and client well-being. Achieved consistent sales targets at Best Buy through exceptional service and teamwork. Skilled in coaching and adaptability, fostering professional growth and operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Leader
The Arc Central Chesapeake Region
08.2020 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored staff members, helping them develop their leadership potential and advance in their careers.
- Collaborated with healthcare providers to coordinate medical appointments for clients, ensuring proper follow-up on treatments and recommendations.
- Assisted in staffing decisions including selection, hiring, training, scheduling, and mentoring new team members to ensure quality care provision.
- Addressed behavioral challenges proactively by implementing positive behavior supports and collaborating with behavioral specialists.
- Maintained strong relationships with families, providing regular updates on their loved one''s progress and addressing concerns promptly.
- Ensured client safety and well-being through thorough monitoring, documentation, and reporting of incidents and progress.
- Advocated for client needs during service planning meetings, ensuring resources were allocated appropriately to foster growth and development.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Direct Support Professional
The Arc Central Chesapeake Region
10.2019 - Current
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained clean, safe, and well-organized patient environment.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Transported clients to medical and dental appointments to provide support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Monitored progress and documented patient health status changes to keep care team updated.
Sales Associate
Best Buy
07.2013 - 10.2019
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Hammond High School
Columbia, MD06.2008
Skills
- Problem-Solving
- Team Supervision
- Team motivation
- Teamwork and Collaboration
- Work Planning and Prioritization
- Documentation And Reporting
- Coaching
- Time Management
- Active Listening
- Adaptability and Flexibility
Certification
- First Aid/CPR Certification
- Certified Medication Technician (CMT)
- Mandt Relational
- Choking and Dysphagia
- Bloodborne Pathogens and Infection Control
Timeline
Team Leader
The Arc Central Chesapeake Region
08.2020 - Current
Direct Support Professional
The Arc Central Chesapeake Region
10.2019 - Current
Sales Associate
Best Buy
07.2013 - 10.2019
High School Diploma -
Hammond High School
- First Aid/CPR Certification
- Certified Medication Technician (CMT)
- Mandt Relational
- Choking and Dysphagia
- Bloodborne Pathogens and Infection Control
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