Mackenzie Hawkins
Chichester,NH
Summary
Adept at fostering skill development and ensuring safety, I enhanced student skiing abilities at Pats Peak Ski Area through personalized instruction. My knack for creating positive client relationships and my proficiency in time management led to increased repeat business. Leading to higher paying, requested, personal lessons. Trained in emergency response and customer service, I consistently prioritize guest satisfaction and safety, especially when working with children.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Ski School Instructor
Pats Peak Ski Area
11.2023 - Current
- Provided constructive feedback to students in a supportive manner, promoting continuous growth and skill development.
- Increased repeat business by fostering positive relationships with clients and their families.
- Improved student skiing abilities by providing personalized instruction and tailored lesson plans.
- Reduced injury rates through consistent emphasis on safety procedures and proper equipment use.
- Maintained accurate records of student attendance, progress reports, and payment information as required by management policies.
- Conducted patrols of trail locations to identify and help those in need of immediate care and assistance.
Ice Cream Scooper
Frekey's Dairy Freeze
05.2023 - Current
- Developed effective communication skills by interacting with diverse clientele on a daily basis.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Observed health code regulations and internal policies for cleaning and sanitizing. (Serve Safe Certified)
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Operated cash registers and processed payments accurately.
- Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
Education
Bachelor of Science - Marine Science, Safety, Enviromental Protection
Massachusetts Maritime Academy
Buzzards Bay, MA06.2028
Skills
- Safety awareness
- Physical Fitness
- Adaptive Instruction
- Children's Instruction
- Guest Services
- Equipment knowledge
Accomplishments
- Achieved weekly group lessons through effectively helping with weekend private lessons.
Certification
- New Hampshire Driver's License
- ServSafe Food Handler's Certification
Languages
French
Limited Working
Timeline
Ski School Instructor
Pats Peak Ski Area
11.2023 - Current
Ice Cream Scooper
Frekey's Dairy Freeze
05.2023 - Current
Bachelor of Science - Marine Science, Safety, Enviromental Protection
Massachusetts Maritime Academy
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