Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Hayes

Indianola ,IA

Summary

Accomplished Manager at Affinity Bridal, adept in operations management and customer relationship management, significantly enhanced customer satisfaction by overhauling service protocols. Leveraged strong leadership and strategic planning skills to build high-performing teams and improve marketing strategies, resulting in increased business growth. Excelled in conflict resolution and mentoring, fostering a culture of continuous learning and collaboration.

Overview

3
3
years of professional experience

Work History

Manager

Affinity Bridal
06.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.

Bridal Consultant

Affinity Bridal
07.2022 - Current
  • Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
  • Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
  • Provided emotional support for stressed brides throughout their wedding planning journey by offering compassionate guidance in addition to fashion expertise.
  • Educated brides on proper gown care, fitting procedures, and alterations timelines to set realistic expectations and avoid last-minute stressors.
  • Conducted thorough follow-ups with clients post-wedding to gather feedback and ensure complete satisfaction with their bridal experience.
  • Managed inventory control systems to maintain accurate stock levels, minimize loss, and optimize sales opportunities for the boutique.
  • Assisted with event planning initiatives such as bridal expos and fashion shows, showcasing the boutique''s unique offerings while attracting potential new clientele.
  • Delivered exceptional customer service during all stages of the bridal gown selection process, from initial consultation through final fittings and pick-up dates.
  • Expanded bridal accessory offerings within the boutique by researching market trends, sourcing new products, and connecting with potential suppliers worldwide.
  • Managed a team of consultants, providing ongoing training and support to ensure consistently high-quality service for all clients.
  • Increased bridal client satisfaction by providing personalized consultations and recommendations on wedding attire.

Education

High School Diploma -

Lakenheath High School
Lakenheath, UK
05.2022

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Schedule preparation
  • Conflict resolution
  • Sales management
  • Marketing

Timeline

Manager

Affinity Bridal
06.2024 - Current

Bridal Consultant

Affinity Bridal
07.2022 - Current

High School Diploma -

Lakenheath High School

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Mackenzie Hayes