Mackenzie Hiller
Powell,WY
Summary
Experienced with customer interaction and support, ensuring satisfaction and loyalty sales or goals. Utilizes effective communication and problem-solving to address concerns of either customers or coworkers.
Overview
9
9
years of professional experience
Work History
Customer Service Attendant
Rocky Mountain Car Wash
Powell, WY
10.2023 - 02.2025
- Cleaned self serve bays to ensure correct performance and cleanliness for every customer.
- Emptied trashes
- Ensured clean and working vacuums for customers.
- Kept lots cleaned and clear of any and all debris.
- Ensured safe and well maintained clean automatic wash bays for customers
- Performed maintenance and repairs to automatic bays as needed
- Performed sales and customer interactions by handing out freebies and helping sign up for monthly memberships
Pizza Crew Manager
Legend Pizza
Powell, WY
09.2023 - 06.2024
- Improved team efficiency by implementing streamlined scheduling and task assignment processes.
- Enhanced customer satisfaction by consistently ensuring fast, friendly, and accurate service.
- Perfected pizza making by following weighted measurements and equal level of ingredients on each and every pizza.
- Cut and boxed pizzas into equal slices and correct boxes effectively and in a timely manner
- Collected cash, credit and check payments effectively and correctly in a timely manner to ensure a fast and effect customer experience
Lead Professional House Cleaner
Sparklers Cleaners
Powell, WY
09.2022 - 10.2023
- Increased overall team productivity by effectively delegating tasks and setting clear expectations for performance goals.
- Trained new hires on company procedures, ensuring consistent quality across all team members.
- Reduced client complaints by addressing concerns promptly and implementing corrective actions when necessary.
- Maintained a fast paste working environment and ensured it was a well cleaned home for clients
- Traveled to multiple houses day
- Adhered to professional house cleaning checklist.
Sales Associate Supervisor
Cellular Plus Verizon Athorized Retailer
Sheridan, WY/Cody, WY/Powell, WY
12.2018 - 09.2022
- Trained newly hired sales team in upselling techniques.
- Researched issues to obtain appropriate answers to customer inquiries.
- Greeted customers as they walked in the store.
- Help resolve inquires about charges or questions on their bill.
- Help activate and set up new devices
- Took payments for charges or bills owed.
- Counted till at beginning and end of shift
Cashier
Ridley's Family Markets
Pinedale, WY/ Sheridan, WY
08.2016 - 11.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Pinedale High School
Pinedale, WY06.2018
Skills
- Complaint handling
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Shipping and receiving
- Creative problem solving
- Money handling
- Problem resolution
- Technical troubleshooting
- Paperwork processing
- Professional telephone demeanor
Timeline
Customer Service Attendant
Rocky Mountain Car Wash
10.2023 - 02.2025
Pizza Crew Manager
Legend Pizza
09.2023 - 06.2024
Lead Professional House Cleaner
Sparklers Cleaners
09.2022 - 10.2023
Sales Associate Supervisor
Cellular Plus Verizon Athorized Retailer
12.2018 - 09.2022
Cashier
Ridley's Family Markets
08.2016 - 11.2018
High School Diploma -
Pinedale High School