Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Holland

Winter Haven

Summary

Offering excellent interpersonal skills and passion for customer service, ready to learn and grow in dynamic environment. Brings ability to quickly understand and adapt to new procedures and technologies, including efficient problem-solving and multitasking. Ready to use and develop effective communication and organizational skills in my role.

Overview

6
6
years of professional experience

Work History

Dog Daycare Attendant

Paw Printz
06.2024 - Current
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
  • Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.

Seasonal Team Member

Chick Fil A
01.2024 - 05.2024
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.

Host

Glory Days Grill
07.2021 - 07.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Seasonal Customer Service Rep

Dollar General
06.2021 - 10.2021
  • Provide excellent customer service
  • Greet and assist customers
  • Operate the cash register and scanner to itemize and total customer’s purchases, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary
  • Follow company merchandise processes; unpack, stock, restock, and rotate merchandise on shelves and build merchandise displays
  • Clean the store, take out trash, dust and mop store floors, clean restroom and receiving room, and help set up sidewalk displays
  • Enhanced company reputation by providing exceptional customer service and support.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.

Crew Member

Tropical Smoothie
01.2020 - 05.2021
  • Prepping food for customer orders
  • Stocking food bins as they get depleted
  • Keep all areas clean and sanitized
  • Take customer orders in an accurate and timely manner
  • Take customer payments and give exact change as needed
  • Prepare food/smoothies as ordered
  • Perform nightly end of shift duties
  • Help fellow employees when needed
  • REASON FOR LEAVING - The cafe underwent a change in management several times and I felt the new Manager did not have the customers or their employees best interests in mind
  • I felt my skills and abilities would be better appreciated elsewhere

Crew Team Member

McDonald's
02.2019 - 06.2019
  • Connect with customers using excellent customer service skills to ensure they have a positive experience
  • Help customers order their favorite McDonald's meals
  • Prepare customers orders to their satisfaction
  • Partner with other Crew and Managers to meet daily goals
  • Keep the lobby and the restaurant itself clean at all times
  • REASON FOR LEAVING - My education was my top priority and at the time I was unable to fulfill my duties as a Team Member and keep my highschool grades up

Education

High school or equivalent -

Winter Haven Senior High School
Winter Haven, FL
05-2019

Skills

  • Self Starter
  • Team player
  • Excellent customer service skills
  • Multitasker
  • Problem solver

Timeline

Dog Daycare Attendant

Paw Printz
06.2024 - Current

Seasonal Team Member

Chick Fil A
01.2024 - 05.2024

Host

Glory Days Grill
07.2021 - 07.2022

Seasonal Customer Service Rep

Dollar General
06.2021 - 10.2021

Crew Member

Tropical Smoothie
01.2020 - 05.2021

Crew Team Member

McDonald's
02.2019 - 06.2019

High school or equivalent -

Winter Haven Senior High School

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Mackenzie Holland