Mackenzie Hooker
Broken Arrow,OK
Summary
Seasoned Cashier Trainer with deep understanding of cashiering procedures and customer service best practices. Possess strong leadership capabilities, able to effectively train and motivate team members to meet high performance standards. Demonstrated success in improving checkout efficiency and accuracy, contributing significantly to overall business profitability. Skilled in cash handling, point-of-sale system operation, problem resolution, and communication.
Overview
2018
2018
years of post-secondary education
Work History
Cashier Trainer
Walmart
Broken Arrow
05.2023 - 05.2023
I worked the register, and the self check out, I picked up and took back returns, I unlocked restricted cases, I was a door greeter from time to time, and I helped train new cashiers.
- Engaged in problem solving activities when conflicts arose between employees or customers.
- Instructed cashiers on proper procedures for handling money and credit card transactions.
- Encouraged teamwork among staff members by leading group activities that improved morale.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
Education
Bartlesville High School
Bartlesville, OKSkills
- Patience and empathy
- Store policies enforcement
- Employee motivation
- Returns handling
- Cashier coaching
- Restocking shelves
- Cash handling expertise
- Gift card transactions
- Cleanliness maintenance
- Task delegation
- Feedback delivery
- Workplace safety
- Customer engagement
- Time management
- Attention to detail
- Basic math
- Merchandise zoning
- Cashier training
- Cash register operation
- New hire training
- Adaptability and dependability
- Flexible schedule
- Money handling
- Heavy lifting
- Cash handling
- Transaction management
- Empathy and patience
- Customer service
- Positive attitude
Timeline
Cashier Trainer
Walmart
05.2023 - 05.2023
Bartlesville High School