Mackenzie Hosier
Craryville,NY
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
8
8
years of professional experience
Work History
Processing Technician
Hudson Cannabis
11.2024 - Current
Front Desk Agent
Little Cat Lodge
05.2024 - 11.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Desk Receptionist
Holiday Inn Express Hotel Suites
09.2016 - 06.2020
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting checkin process
- Answered telephones and greeted visitors to assist, answer questions and direct
- Received incoming calls and coordinated with staff to fulfill customer requests
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions
- Promptly attend to guest needs
Waitress
Village Pizza & Wings
10.2017 - 10.2018
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Greeted customers, answered questions, and recommended specials to increase profits
- Communicated with kitchen staff to stay updated on item availability and customer wait times
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
Education
M.S. - Clinical Mental Health Counseling
Capella University
Minneapolis, Minnesota12.2025
Bachelor of Arts - Psychology
SUNY Plattsburgh | Plattsburgh State University
01.2022
Skills
- Empathic listening
- Verbal and written communication
- Positive and kind attitude
- Desire for learning new skills
- Attention to detail
Professionalmemberships
National Society of Leadership and Success (NSLS), 09/01/23
Timeline
Processing Technician
Hudson Cannabis
11.2024 - Current
Front Desk Agent
Little Cat Lodge
05.2024 - 11.2024
Waitress
Village Pizza & Wings
10.2017 - 10.2018
Front Desk Receptionist
Holiday Inn Express Hotel Suites
09.2016 - 06.2020
Bachelor of Arts - Psychology
SUNY Plattsburgh | Plattsburgh State University
M.S. - Clinical Mental Health Counseling
Capella University
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