Mackenzie House
Registered Nurse | In Progress
Davenport,IA
Summary
Patient Care Nursing Assistant supports nursing staff in treatment and care of patients by assisting with daily life activities, transportation, cleanliness and performing basic nursing procedures taught during training and certification program. Identifies individual therapeutic requirements to care for personal needs, safety and comfort of patients and promotes positive physical, social and psychological environment. Practices medical asepsis, respects dignity and privacy with patient and family and maintains objectivity during patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Tech II/Nursing Unit Assistant
Genesis East Medical Center, Cardiac Stepdown Unit
2018.12 - Current
- Maximized patient safety, employed interventions and interacted with patient to increase engagement and redirect behavior.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Obtained, sent, and documented collected specimens.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
- Recognized patient and family reactions to hospitalization, illness, procedures and staff and initiated supportive measures.
- Attended in-service programs to complete ongoing and annual organizational and departmental requirements to promote highest standard of customer relations principles for patients, visitors and fellow staff members.
- Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Answered telephone calls to offer unit information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Responsible for preparing patient rooms for new admissions and transfers.
- Access and implementation of unit Teletracking, Critical Alert, and admitting and discharging patients in Cerner.
Sales Specialist
Victoria's Secret & PINK
2013.11 - 2018.11
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Motivated, trained, and mentored team members to meet and exceed sales goals through positive reinforcement.
- Attended monthly sales meetings and quarterly sales trainings.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Handled in-store purchase payment processing with cash and credit cards.
Education
Associate of Applied Science - Nursing
Eastern Iowa Community College
Bettendorf11.2023
Skills
- Exceptional and Compassionate Patient Caregiver
- Maintaining Patient Safety
- Monitor Vital Signs
- Activities of Daily Living (ADLs)
- Oral Hygiene
- Feeding Assistance Expertise
- Grooming and Bathing Assistance
- Mobility Assistance
- EMR Updating (Cerner Trained)
- Obtaining and Recording Vital Signs
- Biological Specimen Collection and Handling
- Input and Output Monitoring and Reporting
- Blood Sugar Monitoring and Reporting
- Room Cleaning and Restocking
- Responding to Emergencies
- Medications Familiarity
- Preparing Devices
- Verbal and Written Communication
- Database Maintenance
- Multi-Line Phone Systems
- Inventory Purchasing
- Keyboarding Skills
- Computers and Technology
- Maintenance Requirements
- Family Support and Assistance
- Calm Under Stress
- Emotional and Social Support
- Emotional Intelligence
- Quick and Complex Problem Solver
- Patient Relationship-Building
- Trustworthy Companion
Certification
- CNA - Certified Nursing Assistant
- Basic Life Saving Training - Current
References
- Asha Lievens | Unit Manager, Genesis East Cardiovascular Stepdown Unit
Phone Number: (563) 421-6420 Email: Lievensa@genesishealth.com
- Meagan Heisterkamp | Former Charge Nurse, Genesis East Cardiovascular Stepdown Unit
Phone Number: (309) 883-3417 Email: cmheisterkamp@gmail.com
- Carol Russell | Weekend Charge Nurse, Genesis East Cardiovascular Stepdown Unit
Phone Number: (563) 676-1933 Email: Russellc@genesishealth.com
Timeline
Patient Care Tech II/Nursing Unit Assistant
Genesis East Medical Center, Cardiac Stepdown Unit
2018.12 - Current
Sales Specialist
Victoria's Secret & PINK
2013.11 - 2018.11
Associate of Applied Science - Nursing
Eastern Iowa Community College
- CNA - Certified Nursing Assistant
- Basic Life Saving Training - Current
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