MacKenzie Hughes
McKinney,TX
Summary
Experienced and dedicated office management and executive support professional with a broad background in organizational administration. Proven track record of assisting companies to achieve their goals. Proficient in computer skills and quick to adapt. Strong communication skills, team player, collaborative mindset, exceptional multitasking abilities, and unwavering work ethic.
Overview
9
9
years of professional experience
1
1
Certification
Work History
MA/Administrative Office Manager
Men's T Clinic
Frisco, TX
04.2024 - Current
- Established procedures for record keeping, data entry, and information management.
- Provided administrative support to staff members, including scheduling meetings and events.
- Handled incoming calls, emails, and other correspondence from patients and vendors/reps.
- Ordered office supplies and equipment when necessary.
- Assisted with payroll processing by verifying timesheets and submitting them to the HR department on time.
- Ensured compliance with all legal requirements related to the office's functions.
- Accommodate all patients to ensure they receive excellent customer service.
Bartender/Shift Manager
Wizards Sports Cafe
Richardson, TX
05.2021 - 04.2023
- Developed and implemented staff training to ensure quality customer service.
- Enforced health codes and safety regulations in compliance with state laws.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Assessed employee performance regularly through observation and feedback sessions.
- Encouraged team collaboration among staff members to maximize efficiency during peak periods.
- Conducted weekly meetings with staff members in order to discuss upcoming events and promotions.
- Implemented new policies and procedures related to customer service and operational processes.
Credit Repair Specialist/Customer Service
Better Way to Credit
McKinney, TX
06.2019 - 03.2020
- Analyzed customer's credit reports and identified discrepancies, errors, and potential areas of improvement.
- Negotiated with creditors to remove negative items from client's credit report.
- Prepared customized action plans for clients based on their individual needs and goals.
- Provided guidance and advice to clients on how to maintain good credit scores in the future.
- Identified fraudulent or inaccurate information on customers' credit reports.
- Followed up with creditors after disputes had been filed in order to ensure that corrections were made properly.
Office Manager/Marketing Director
Holy Family School (Non-Profit)
McKinney, TX
01.2016 - 06.2019
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated and organized meetings, fundraisers, and staff development days.
- Managed front desk operations, including greeting visitors, answering questions, and helping parents with any needs or concerns.
- Arranged a food pantry for the families to be able to take home anything they needed.
- Ran fundraiser events to raise money for the non-profit and its mission.
Education
High School Diploma -
McKinney ISD
01-2018
Associate of Science -
Collin College - Current Student
Skills
- Office Administration
- Customer Service
- Relationship Building
- Workflow Planning
- Problem Solving
- Decision-making
- Conflict resolution
- Attention to detail
- Adaptability
- Leadership
- Time management
- Organizational skills
Certification
- Marketing and Non Profit Management Certificate with Collin College
Timeline
MA/Administrative Office Manager
Men's T Clinic
04.2024 - Current
Bartender/Shift Manager
Wizards Sports Cafe
05.2021 - 04.2023
Credit Repair Specialist/Customer Service
Better Way to Credit
06.2019 - 03.2020
Office Manager/Marketing Director
Holy Family School (Non-Profit)
01.2016 - 06.2019
- Marketing and Non Profit Management Certificate with Collin College
High School Diploma -
McKinney ISD
Associate of Science -
Collin College - Current Student
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