Mackenzie Jackson
Charleston,SC
Summary
Experienced and energetic Leasing Consultant with a proven track record in conducting property tours and implementing effective marketing strategies. Possesses a comprehensive understanding of federal fair housing laws and local regulations, ensuring compliance and promoting a fair and inclusive rental environment. Known for maintaining a firm yet fair approach when addressing tenant concerns regarding rent payments, maintenance requests, and neighbor complaints.
Overview
3
3
years of professional experience
Work History
Leasing Consultant
RAM Partners LLC
03.2024 - Current
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Enhanced community atmosphere by planning and executing engaging resident events.
Coordinator
TJX Companies
12.2021 - 07.2023
- Prepared agendas and took notes at meetings to archive proceedings.
- Monitored front areas so that questions could be promptly addressed.
- Coached employees through day-to-day work and complex problems.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Gathered and organized materials to support operations.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Education
High School Diploma -
Halfmoon Homeschool Association
Charleston, SC06.2022
Skills
- Presenting Ideas and Plans
- Schedule Coordination
- Customer Service
- Decision Making
- Problem Solving
- Time Management
- Performance Monitoring
- Team Leadership
Timeline
Leasing Consultant
RAM Partners LLC
03.2024 - Current
Coordinator
TJX Companies
12.2021 - 07.2023
High School Diploma -
Halfmoon Homeschool Association
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