Mackenzie Jennings
Harrison
Summary
Professional with significant experience in back office operations. Skilled in data management, process improvement, and administrative support. Strong focus on team collaboration and result achievement, adaptable to changing needs. Reliable, organized, and efficient, with excellent problem-solving abilities.
Overview
2026
2026
years of professional experience
Work History
Recovery Back Office Specialist
Citi Bank
- Analyzed customer accounts to identify recovery opportunities and improve overall financial
- Assisted in collecting all the data and providing the packet to the person who printed it.
- Developed strategic plans for debt recovery, resulting in increased successful resolutions of outstanding accounts.
- Implemented best practices for account management, reducing processing time.
Costco Chat
Citi Bank
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
Collections Back Office
Citibank
04.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Lawrenceburg High School
Lawrenceburg, INSkills
Account servicing
Collaboration skills
Timeline
Collections Back Office
Citibank
04.2025 - Current
Recovery Back Office Specialist
Citi Bank
Costco Chat
Citi Bank
High School Diploma -
Lawrenceburg High School
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