Mackenzie Johnson
Kalispell,MT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Barista
Bonjour Bakery And Bistro
10.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Sales Associate
Beaches Beauty Supply
02.2020 - 02.2021
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Front Desk Receptionist
TraciScott Salon
08.2013 - 06.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
Certification of Cosmetology - Cosmetology
Houston Community College
Houston, TX05.2016
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Exceptional customer service
- Telephone Etiquette
- Team Collaboration
- Customer and client relations
- Relationship Building
- Courteous and Professional
- Greeting and Seating Clients
- Active listener
Timeline
Barista
Bonjour Bakery And Bistro
10.2022 - Current
Sales Associate
Beaches Beauty Supply
02.2020 - 02.2021
Front Desk Receptionist
TraciScott Salon
08.2013 - 06.2017
Certification of Cosmetology - Cosmetology
Houston Community College