MacKenzie Johnson
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.
Overview
7
7
years of professional experience
Work History
Clinical Support Team Lead
Byte
07.2022 - Current
- Currently managing and coaching a team of 9 and providing support in the following areas:
- Providing feedback and guidance to ensure each specialist meets their quarterly metric goals
- Monitoring performance utilizing available tools such as Calabrio and Salesforce
- Providing individual case support and recommendations
- ADP support with any time off or time corrections needed
- Quality assurance coaching to ensure the team members are up to date with any policy updates or and align with current SOPs
- Providing an engaging and safe atmosphere for each team member and ensuring their feedback is considered and implemented whenever possible
- 1:1 monthly syncs with specialists to provide feedback and support to each individual team member
- Creating reports in Salesforce for accurate tracking of metric goals
- Collaborating with other departments to ensure policy changes are communicated effectively and taking ownership to implement any changes within the required time frame
Orthodontic Assistant, Remote Care Coordinator
Smile Doctors
10.2020 - 12.2021
- RCC- (remote care coordinator), one of two lead remote care coordinators, was first point of contact for patients and completed appointments including Invisalign checks, retainer checks, appliance checks, braces appointments etc
- Helped with the evolution of Dental monitoring to Smile Doctors Anywhere app, and many more contributions
- Assist in patient care in clinic that sees over 110+ patients a day including assisting in taking full records to include panos, cephs, and 3-D scan, full bondings, debonds, adjustments, deliver appliances, fit and impresses, invisalign delivery, refinement, separators, retainer deliveries, and more
- Educate the patients on orthodontic care and use of remote monitoring
- Maintain patients' charts and transcribe the doctor notes
- Perform laboratory procedures including essix and whitening trays
- Assist in Local Store Marketing and community events
Orthodontic Assistant-Lead Assistant
SmileOn Orthodontics
01.2019 - 10.2020
- Ran own column seeing 15+ patients independently for appointments such as full bondings, debonds, adjustments, deliver appliances, fit and impresses, invisalign delivery, refinement, separators, retainer deliveries, and more
- Flow captain- directed doctor to which chair or consult room at which time
- Trained all new employees from beginning to own column
- Lab trained- essix retainers, pontics, invisalign
- Ordered all supplies for clinic keeping within budget, including expenses reports monthly as well as keeping a full inventory of supplies
- In charge of all monthly and weekly cleaning duties including, lines, traps, spore tests, MDMS sheets, and OSHA training
- Collected diagnostic, records as pictures, iTero scanning, cephalometric, panoramic x-rays and charted treatment progress for each patient
Orthodontic/ Pediatric Dental Assistant
Luv Braces & Kid's Dentistry
06.2018 - 01.2019
- Assisted the doctor with patient care and treatment as bracket placement, direct and indirect bond of porcelain and traditional brackets, fit bands, removed cement from bands using hand scaler, changed arch wires, deliver of orthodontic appliance
- Educated parents on preventative measures such as proper brushing techniques, flossing habits, and nutritional choices that contribute positively to their child''s oral health.
- Collected diagnostic, records as pictures, iterro scanning, cephalometric, panoramic x-rays and charted treatment progress for each patient
- Prepared essential equipment and assisted the Pediatric Dentist on treatment procedures such as crowns, fillings, space maintainers and extractions
- Assisted Pediatric Dentist with children under general anesthesia on full mouth restorations at St
- Davids Surgical Center
- Took dental x-rays, charted decay and developed treatment plans
- Experienced in assisting and staying calm around children with dental traumas, challenging behaviors, and special needs aged 1-15
- Cross trained in front administrative duties including scheduling patients, answering phone calls, collecting payments, verifying insurances and imputing claims
Education
Registered Dental Assistant -
Dental Assisting School
Eugene, ORRegistered Dental Assistant -
Dental Assisting School
Manor, TX10.2017
Skills
- Remote support
- Team management
- Coaching and mentoring
- Client communication
- Customer relationship management
- Training and coaching
- Dependable
- Timely
- Adaptable
- iTerro Scanning
- Sealants
- Coronal polishing
- Invisalign
- Oral examination
- Routine restoration
- Digital FMX x-rays
- Sterilization
Dental Skills:
Timeline
Clinical Support Team Lead
Byte
07.2022 - Current
Orthodontic Assistant, Remote Care Coordinator
Smile Doctors
10.2020 - 12.2021
Orthodontic Assistant-Lead Assistant
SmileOn Orthodontics
01.2019 - 10.2020
Orthodontic/ Pediatric Dental Assistant
Luv Braces & Kid's Dentistry
06.2018 - 01.2019
Registered Dental Assistant -
Dental Assisting School
Registered Dental Assistant -
Dental Assisting School
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