Mackenzie Jones
Oakville,WA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Operations Manager
Chehalis Tribal Enterprises
07.2023 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Human Resources Manager
Chehalis Tribal Enterprises
03.2023 - 07.2023
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Benefits Coordinator
Chehalis Tribal Enterprises
12.2019 - 03.2023
- Enhanced employee satisfaction by efficiently administering and managing benefits programs.
- Streamlined benefits enrollment process for improved accuracy and reduced administrative workload.
- Coordinated open enrollment events to educate employees on benefit options and encourage informed decisionmaking.
- Developed comprehensive benefits communications materials, resulting in increased employee understanding of available offerings.
- Collaborated with HR team to evaluate and select competitive health, dental, and vision insurance plans for employees.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
HR Assistant
Chehalis Tribal Enterprises
12.2017 - 12.2019
- Improved employee satisfaction by streamlining HR processes and implementing efficient systems.
- Enhanced communication within the organization by managing internal newsletters and announcements.
- Assisted in talent acquisition by conducting comprehensive job analyses and creating accurate job descriptions.
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
Administrative Assistant
Chehalis Tribal Enterprises
07.2014 - 12.2017
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
No Degree - Culinary Arts
New Market Vocational School
Tumwater, WA 06.1996
High School Diploma -
Rochester High School
Rochester, WA 06.1996
Skills
- Business Planning
- Document Control
- Workflow Optimization
- Process Improvement
- Organizational Management
- Strategic Planning
- Process Improvements
- Business Administration
- Team Leadership
- Employee relations and conflict resolution
- Interpersonal Communication
- Operational Efficiency
- Problem-Solving
- Cultural Awareness
- Policies and procedures implementation
- Operations Management
- Staff Development
Timeline
Operations Manager
Chehalis Tribal Enterprises
07.2023 - Current
Human Resources Manager
Chehalis Tribal Enterprises
03.2023 - 07.2023
Benefits Coordinator
Chehalis Tribal Enterprises
12.2019 - 03.2023
HR Assistant
Chehalis Tribal Enterprises
12.2017 - 12.2019
Administrative Assistant
Chehalis Tribal Enterprises
07.2014 - 12.2017
No Degree - Culinary Arts
New Market Vocational School
High School Diploma -
Rochester High School
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