Mackenzie Jones
West Olive
Summary
Adept at enhancing customer engagement and solving complex problems, I significantly improved satisfaction levels at Sierra Trading Post. My leadership and time management skills have streamlined operations across various roles, achieving notable efficiency gains. I excel in environments requiring attention to detail and a flexible approach to challenges.
Overview
6
6
years of professional experience
Work History
Associate
Sierra Trading Post
09.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Store Lead
Shoe Carnival
11.2022 - 04.2024
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
- Collaborated with management on strategic planning initiatives, contributing to overall store success.
- Maintained accurate financial records, including daily cash reconciliations and sales reports for management review.
Cleaner
Enviro Cleaning Services
07.2022 - 10.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
Fashion Clerk
Meijer
02.2021 - 06.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Cashier
Dollar Tree
09.2020 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Sandwhich Artist
Subway
10.2019 - 08.2020
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
Cashier
Veldheer Tulip Gardens
05.2019 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases and locate items.
- Completed paper orders and then later added them into the computer system.
- Helped clean tulip bulbs in the off season.
Server
Golden Corral Buffet and Grill
12.2018 - 04.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Science - Biomedical Sciences
Grand Valley State University
Allendale, MI08-2024
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Courteous and professional
- Flexible schedule
- New hire training
- Product knowledge
- Issue resolution
Timeline
Associate
Sierra Trading Post
09.2024 - Current
Store Lead
Shoe Carnival
11.2022 - 04.2024
Cleaner
Enviro Cleaning Services
07.2022 - 10.2022
Fashion Clerk
Meijer
02.2021 - 06.2022
Cashier
Dollar Tree
09.2020 - 12.2020
Sandwhich Artist
Subway
10.2019 - 08.2020
Cashier
Veldheer Tulip Gardens
05.2019 - 10.2019
Server
Golden Corral Buffet and Grill
12.2018 - 04.2019
Bachelor of Science - Biomedical Sciences
Grand Valley State University
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