Mackenzie Jorge
Reynoldsburg,OH
Summary
Detail-oriented professional specializing in HIPAA compliance, driving organizational success through organized practices. Adapts quickly to fast-paced environments and manages pressure effectively while maintaining accurate documentation. Communicates clearly and embraces continuous learning to enhance team performance and support organizational goals.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Ongoing Caseworker
Franklin County Children Services
Columbus, Ohio
05.2022 - Current
- Managed a caseload up to 17 families, conducting assessments and developing individualized service plans.
- Monitored family progress and documented case activities to ensure effective interventions.
- Responded promptly to client and community partner inquiries while providing professional customer service.
- Ensured strict compliance with HIPAA and agency confidentiality standards.
- Collaborated with Healthcare providers, schools, legal professionals, and community organizations to coordinate services.
- Coordinated referrals for mental health counseling, substance abuse treatment, and community resources to connect clients with essential support.
- Prepared detailed monthly reports that supported management decisions and compliance requirements.
Patient Access Representative/Office Administrative Assistant
Nationwide Children's Hospital
Columbus, Ohio
01.2019 - 05.2022
- Registered patients and verified insurance and demographic information.
- Maintained accurate electronic medical records and scanned medical documentation into EHR systems.
- Protected confidential patient information in accordance with HIPAA regulations.
- Handled incoming calls from patients and staff, ensuring effective communication. and routed communications efficiently.
- Fostered welcoming atmosphere by warmly greeting patients and families, enhancing overall experience.
- Provided administrative support while maintaining accuracy in a high-volume Healthcare environment.
Education
Billing And Coding Specialist Certification (CBCS) -
MedCerts
08-2026
Bachelor of Arts - Psychology
The Ohio State University
Columbus, OH05-2022
Associate of Arts -
Columbus State Community College
Columbus, OH05-2020
Skills
- Case management and client assessment
- Resource coordination
- Customer service
- Medical record management and HIPAA compliance
- Insurance verification and medical terminology
- Documentation accuracy
- Time management and multitasking
- Effective communication and team collaboration
- Proficient in Microsoft Word and Excel
- EMR/EHR systems
Certification
- Certified Billing and Coding Specialist- In Progress
Timeline
Ongoing Caseworker
Franklin County Children Services
05.2022 - Current
Patient Access Representative/Office Administrative Assistant
Nationwide Children's Hospital
01.2019 - 05.2022
Billing And Coding Specialist Certification (CBCS) -
MedCerts
Bachelor of Arts - Psychology
The Ohio State University
Associate of Arts -
Columbus State Community College