Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
References
Timeline
Generic

Mackenzie Kantack

Canyon,MN

Summary

Competent Hospitality professional well-versed in Hospitality procedures and standards. Skilled in efficiently addressing customer responses, documentation, and bills to manage smooth daily operations. Top-notch relationship-building and communication skilled gained during 6 years of related experience. Organized worker with a dynamic attitude and strong desire to serve public.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Hospitality

Old School Lives
Cotton, MN
05.2023 - Current
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Sweep, mop and vacuum floors of all areas.
  • Empty wastebaskets and trash containers.
  • Clean and sanitize restrooms, sinks, countertops and other surfaces.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Disinfect equipment and supplies using germicides or steam-cleaning equipment.
  • Move furniture, equipment, boxes or other items as requested by supervisors or clients.
  • Report any damages found in the building premises to supervisors immediately for repair works.
  • Set up fresh baked goods in front display, organizing for visibility and to showcase daily specials or items with limited availability or shelf-life.
  • Baked cookies, muffins, breads, tarts, pies, cupcakes and other desserts.
  • Ensured that all safety protocols were followed while working in the bakery area.

Water Safety Instructor

Panther Field House
Glencoe
05.2019 - Current
  • Collaborated with parents regarding youth swim goals and planned course path, planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs, observed students to assess abilities, interests and learning objectives for personalized lesson planning, worked closely with students and parents to increase positive feedback from parents and boost overall success

Janitorial Worker

Duluth Cleaning Contractors LLC
Duluth, MN
11.2022 - 05.2023
  • Gathered and emptied trash cans and disposed of bags.
  • Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
  • Vacuum carpets in offices, hallways, lobbies, stairwells.
  • Restock supplies such as toilet paper, paper towels, soap dispensers.
  • Assist with special projects or deep cleaning tasks as requested.
  • Maintain janitorial closets in a neat and organized manner.
  • Sanitized and deep cleaned bathroom floors and surfaces.
  • Transport waste to designated disposal area according to regulations.
  • Follow established procedures for proper chemical use and storage.
  • Monitored cleaning supply levels and requested reordering when inventory ran low.
  • Stored, used and disposed of cleaning chemicals and supplies.
  • Disinfect door handles and light switches on a daily basis.
  • Ensure all equipment is properly stored at the end of each shift.
  • Inspect for any safety hazards or maintenance issues that need attention.
  • Mix various cleaning solutions according to instructions for specific tasks.
  • Ensure hazardous materials are disposed of correctly per regulations.
  • Followed strict schedules, cleaning according to facility usage and room availability.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.

Hostess/Busser

Fitger's Brewhouse
Duluth, MN
04.2021 - 10.2021
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Maintained a clean and organized dining area.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Assisted servers in bussing tables when needed during busy periods.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Accommodated guests with children and special needs to promote comfortable dining experience.

Lifeguard

Glencoe Aquatic Center
Glencoe
05.2018 - 06.2021
  • Maximized customer satisfaction by greeting patrons with courtesy and resolving issues promptly, complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness, attentively monitored swimmers to identify distress, learned and maintained proficiency in first responder skills such as first aid and cpr to offer individuals in distress with optimal support

Babysitter

Neighbor
Glencoe

Sales Associate

David's Bridal
Duluth

Education

High School Diploma -

Silver Lake High School
Glencoe, MN
05.2020

Some College (No Degree) - Associates of Arts

UMD
Minnesota

Skills

  • Curriculum Development
  • Classroom Management
  • Lesson Planning
  • Student Records Management
  • Special Needs Teaching
  • Academic Advisement
  • Continuing Education
  • Group and Individual Instruction
  • Coordinating
  • Phone etiquette
  • Cleaning
  • Hospitality
  • Organizational skills
  • Time management
  • Observation
  • Heavy lifting
  • Customer service
  • Records management
  • Curriculum development
  • Teaching
  • Typing
  • First aid
  • CPR

Certification

  • First Aid Certification
  • AED Certification
  • CPR Certification
  • Driver's License

Affiliations

  • Reading is something that I will always love
  • I have always been keen on keeping in touch with my artistic side via drawing, painting and sewing
  • I really enjoy Baking

Languages

Spanish
Limited

References

References available upon request.

Timeline

Hospitality

Old School Lives
05.2023 - Current

Janitorial Worker

Duluth Cleaning Contractors LLC
11.2022 - 05.2023

Hostess/Busser

Fitger's Brewhouse
04.2021 - 10.2021

Water Safety Instructor

Panther Field House
05.2019 - Current

Lifeguard

Glencoe Aquatic Center
05.2018 - 06.2021

Babysitter

Neighbor

Sales Associate

David's Bridal

High School Diploma -

Silver Lake High School

Some College (No Degree) - Associates of Arts

UMD

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Mackenzie Kantack