MACKENZIE KEIL
Green Cove Springs,FL
Summary
Compassionate Healthcare Professional with extensive experience in home health care and patient support. Achieved effective patient outcomes through strong communication, organization, and reliability in high-demand environments. Focused on delivering patient-centered care while ensuring a safe and organized clinical environment.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Home Health Aide
Home Instead
Jacksonville, FL
04.2024 - Current
- Assist clients with meal preparation, feeding support, hydration, light housekeeping, laundry, and maintaining a clean and safe living environment.
- Assisted clients with daily living activities and personal care needs.
- Provide companionship, emotional support, and respectful one-on-one care while maintaining patient dignity, privacy, and independence.
- Provided companionship to enhance social interaction and emotional well-being.
- Monitor clients for changes in physical condition, behavior, comfort, and overall well-being and communicate concerns promptly to the appropriate caregiver or healthcare professional.
- Coordinated with healthcare teams to develop and implement comprehensive care plans for clients.
- Administered medication according to healthcare professional instructions for clients.
- Communicated effectively with family members about client progress and needs.
- Worked effectively in a high-demand environment while maintaining accuracy and professionalism.
- Communicated professionally with patients, families, providers, and staff while providing compassionate service in a fast-paced healthcare environment.
- Facilitated patient intake, room preparation, and appointment flow to ensure an organized clinical environment.
- Obtained and documented patient information, medical histories, medications, vital signs, and other relevant health information accurately and confidentially.
- Prepared patients for examinations and procedures, provided clear instructions, and communicated patient concerns to the appropriate clinical staff.
- Performed administrative and clinical support tasks, including scheduling appointments, updating records, processing documentation, and coordinating follow-up needs.
- Maintained accurate electronic and paper documentation while following privacy, infection-prevention, safety, and confidentiality procedures.
Medical Office Coordinator
Baptist Health
Jacksonville, FL
07.2022 - 04.2024
- Coordinated patient scheduling with patients and doctors to ensure accurate and efficient appointment management based on provider availability and patient needs.
- Coordinated patient scheduling directly with patients and doctors, ensuring appointments were scheduled accurately and efficiently based on provider availability and patient needs.
- Scheduled, confirmed, rescheduled, and canceled appointments while communicating appointment details and expectations clearly to patients.
- Managed high-volume incoming calls and appointment requests while providing professional, compassionate, and timely customer service.
- Maintained accurate scheduling records and updated patient and appointment information to support smooth daily office operations.
- Communicated directly with doctors and clinical staff regarding scheduling changes, appointment availability, cancellations, and patient needs.
- Resolved scheduling conflicts and last-minute changes by effectively communicating with patients and providers to identify suitable alternatives.
- Maintained patient privacy and professionalism while managing sensitive patient information and healthcare communications.
- Assisted in billing and insurance verification processes for patients.
Tax Resolution & Client Services Analyst
Tax Defense Network
Jacksonville, FL
07.2022 - 09.2022
- Collaborated with sales agents to assess customer needs and establish eligibility for tax resolution services.
- Coordinated with tax professionals to develop customized solutions for clients.
- Used active listening and problem-solving skills to assist customers with IRS debt, State tax debt, unfiled tax years, liens, levies, and business-related tax issues.
- Assisted clients in understanding the tax resolution process and documentation required.
- Guided clients through tax resolution process and clarified documentation requirements.
Education
High School Diploma -
Mandarin High School
Skills
- Patient care and support
- Patient assessment
- Patient observation
- Medication management
- Healthcare safety awareness
- Medical sterilization
- Administrative support
- Data management
- Computer proficiency
- Customer service
- Problem-solving
- Teamwork and leadership
Certification
- CRCST, Certified Registered Central Service Technician, Certification completed., Knowledge of sterilization, infection prevention, medical equipment processing, and healthcare safety practices.
- BLS, Basic Life Support, Certification completed.
Timeline
Home Health Aide
Home Instead
04.2024 - Current
Medical Office Coordinator
Baptist Health
07.2022 - 04.2024
Tax Resolution & Client Services Analyst
Tax Defense Network
07.2022 - 09.2022
High School Diploma -
Mandarin High School