MACKENZIE KELLY
Bucyrus,OH
Summary
Result driven and action-oriented in office skills and hospital skills. Strong attention to detail, accuracy and the important ability to function within a team setting. Customer service driven with an exceptional work ethic. Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers multiple years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care. Adaptable healthcare administrator accustomed to the integration of new healthcare delivery systems and restructuring of work in an increasingly complex regulatory environment.
Overview
6
6
years of professional experience
Work History
ADMINISTRATIVE SALES
THE SHELLY COMPANY
Findlay, OH
03.2022 - 06.2023
- Administrative sales lead for our Southern Division, providing exceptional customer service
- Knowledge in aggregates and asphalt, along with quoting and estimating all our projects for the division.
- Supported the sales team in achieving targets through diligent follow-up on leads and maintaining accurate records of client interactions.
- Reduced order processing time with meticulous attention to detail in entering and updating customer data in CRM systems.
- Collaborated with cross-functional teams for seamless project execution, resulting in higher customer satisfaction rates.
- Improved invoice accuracy and timeliness by verifying orders, shipping information, and payment details before submission to accounting department.
ADMINISTRATIVE LEAD
ZENDER CONSTRUCTION
Sycamore, OH
05.2018 - 03.2022
- Administrative lead for our family-owned business
- Creating and completing estimates and quotes
- A lead in customer satisfaction for our company.
- Managed budgets and expenses, ensuring the allocation of resources was optimized for maximum efficiency.
- Coordinated team schedules to ensure adequate coverage during peak times and vacation periods.
- Implemented new filing systems, resulting in improved document retrieval times and reduced clutter.
- Mentored junior staff members, providing guidance on best practices and professional growth opportunities.
OB TECH / SURGERY TECH
AVITA HEALTH SYSTEMS
Galion, OH
07.2021 - 12.2021
- Assisting in helping patients to and from procedure rooms
- Prepping and stocking all labor and delivery rooms along with OR rooms for emergency procedures
- Aftercare of mom and infant after delivery.
- Increased patient safety by conducting thorough preoperative assessments, including verification of medical history, allergies, and consent forms.
- Reduced risk of infection for patients through diligent sterilization and organization of surgical instruments before, during, and after surgeries.
- Streamlined post-operative recovery processes by providing accurate documentation of instrument counts, sponge usage, and specimen collection.
- Contributed to smooth communication within the surgical team by serving as a liaison between surgeons, nurses, anesthesia providers, and other staff members.
- Promoted a culture of continuous learning by attending relevant workshops, conferences, and training sessions to maintain current knowledge in surgical technology trends.
911 Dispatcher
THE HANCOCK COUNTY SHERIFFS' OFFICE
Findlay, OH
05.2018 - 08.2021
- 911 telecommunications dispatcher, within a two-man dispatch center
- Dispatching fire, EMS and police.
- Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
SURGICAL ASSISTANT / CARE COORDINATOR / TRAINER
YANICH ORAL SURGERY
Marion, OH
03.2021 - 07.2021
- Assisting in the process of making sure OR rooms are prepped and sterile for surgeries
- Prepping the patients before and after surgery.
- Contributed to successful surgeries, anticipating surgeon needs and promptly delivering instruments.
- Ensured patient safety by maintaining a sterile environment throughout surgery.
- Maintained accurate documentation of all surgical activities for record-keeping purposes and quality control analysis.
- Actively participated in daily debriefings for improved team coordination and ongoing development of best practices in the workplace.
Patient Care Technician
OhioHealth Mansfield Hospital
Mansfield, OH
03.2023 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Education
BACHELORS IN CRIMINALISTICS -
TIFFIN UNIVERSITY
03.2020
Diploma -
Mohawk High School
Sycamore, OH05.2018
VOCATIONAL SCHOOL -
SENTINEL CAREER CENTER
05.2018
Skills
- Detail oriented
- Communication skills
- Microsoft word, excel, PowerPoint
- Payroll
- STNA
- Data Entry
- Emergency Medical Technician Coursework
- CPR
- Scheduling meetings, business conferences, and lunch meetings
- Customer service
- Construction, asphalt and aggregates experience
- Patient Assessments
- Strong Clinical Judgement
- Patient Assistance
- First Aid
- Patient Observation
- Infection prevention
- Mobility Assistance
- ADL support
- Emergency Response
- Sterilization techniques
- Vital signs monitoring
- Specimen Collection
- Patient Education
- Information Protection
- Medical Equipment Operation
- Culturally-competent care
- Clinical Training
- Data Collection
- Medical Equipment Procurement
- Continuing Medical Education Commitment
- Sales campaigns
Activities
In my time off, I enjoy spending time with friends, family and my two dogs! My spouse and I enjoy racing motocross in our spare time! I enjoy learning more about my career and researching better ways to keep up with the changing industries
Timeline
Patient Care Technician
OhioHealth Mansfield Hospital
03.2023 - Current
ADMINISTRATIVE SALES
THE SHELLY COMPANY
03.2022 - 06.2023
OB TECH / SURGERY TECH
AVITA HEALTH SYSTEMS
07.2021 - 12.2021
SURGICAL ASSISTANT / CARE COORDINATOR / TRAINER
YANICH ORAL SURGERY
03.2021 - 07.2021
ADMINISTRATIVE LEAD
ZENDER CONSTRUCTION
05.2018 - 03.2022
911 Dispatcher
THE HANCOCK COUNTY SHERIFFS' OFFICE
05.2018 - 08.2021
BACHELORS IN CRIMINALISTICS -
TIFFIN UNIVERSITY
Diploma -
Mohawk High School
VOCATIONAL SCHOOL -
SENTINEL CAREER CENTER