Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Mackenzie Kiesgen

Mackenzie Kiesgen

Ann Arbor,MI

Summary

Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over Number years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.

Overview

2
2
years of professional experience

Work History

Shift Manager

Argus Farm Stop
07.2021 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Made Cafe drinks & Tavern Drinks & Ice Cream
  • Hosted concerts, which included setting up, Conversing with the artists to make them feel at home, Attracting guest to the show, and resetting the building.
  • Connecting guests to the mission
  • Collaboration with other management to create seasonal drinks and ice creams
  • Hosting Trivia Nights
  • So much more
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned special recipe items and seasonal offerings to best meet customer needs.

Shift Manager

Cannelle Bakery
11.2021 - 07.2022
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Created new seasonal drinks
  • Ordering from vendors and stocking as new inventory came in
  • Setting up a huge extravagant bakery case
  • Working closely with other managers to create training for new employees (this was a very new business, I was hired in as a manager)
  • Weekly meetings with upper management
  • Opening up shop
  • Cooking food for customers as ordered
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.

Shift Manager

Black Iron Coffee Roasters
04.2021 - 11.2021
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Excelled in every store position and regularly backed up front-line staff.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Followed exact recipes for mixing and preparing beverage and food items.

Education

Howell High School
Howell, MI
06.2019

Skills

  • Accurate Money Handling
  • Payment Processing
  • Cash Handling
  • Opening and Closing Procedures
  • Social Media Platforms
  • Handling Customer Complaints
  • Inventory Control
  • Verbal and Written Communication
  • Coffee Machinery
  • New Hire Training
  • POS System Operations
  • Product Display
  • Excellent Memory
  • Adaptive and Creative
  • Exceptional Customer Service
  • Drink Consistency
  • Ability to Adapt
  • Utensils and Equipment
  • Coffee and Tea Expertise
  • Menu Memorization
  • Menu Item Preparation
  • Beverage Preparation
  • Resolving Complaints
  • Suggestive Selling
  • Solid Problem Solver
  • Register Balancing
  • Available Weekends

Timeline

Shift Manager

Cannelle Bakery
11.2021 - 07.2022

Shift Manager

Argus Farm Stop
07.2021 - Current

Shift Manager

Black Iron Coffee Roasters
04.2021 - 11.2021

Howell High School

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Mackenzie Kiesgen