Mackenzie Kilcullen
Asbury Park,NJ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Barista
Ocean Grove Bake Shoppe
04.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Cashier/Counter Worker
Attilios Pizzeria
01.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Kennel Worker
Little Silver Animal Hospital
05.2019 - 08.2019
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Promoted a safe environment for both employees and animals by consistently following established workplace safety protocols.
- Contributed to efficient operations by updating records, managing inventory, and communicating effectively with team members.
Education
High School Diploma -
Elon University
Elon, NC05.2027
Skills
Friendly and outgoing
Opening and closing duties
Exceptional customer service
Active listener
Team Leadership
Store maintenance
Upselling strategies
Styling expertise
Honest and Dependable
Attention to Detail
Timeline
Cashier/Counter Worker
Attilios Pizzeria
01.2022 - 05.2023
Barista
Ocean Grove Bake Shoppe
04.2021 - Current
Kennel Worker
Little Silver Animal Hospital
05.2019 - 08.2019
High School Diploma -
Elon University
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